Resident Experience Coordinator

2 weeks ago


Warminster, Wiltshire, United Kingdom Emeria UK Full time
About the Opportunity

We are seeking a highly skilled Senior Community Relations Officer to join our team at Emeria UK. As a key member of our operations team, you will be responsible for maintaining a safe and secure environment for residents.

With a strong focus on community engagement, you will work closely with residents, their families, and local authorities to build and maintain positive relationships. Your excellent communication and conflict resolution skills will enable you to effectively manage contractor relations and resolve any issues that may arise.

This is an exciting opportunity to join a dynamic company and contribute to the delivery of exceptional resident services. You will have the chance to make a real difference in people's lives and work in a supportive and collaborative environment.

Key Responsibilities:

  1. Maintain a safe and secure environment for residents.
  2. Build and maintain positive relationships with residents, their families, and local authorities.
  3. Manage contractor relations and resolve any issues that may arise.
  4. Assist with sales listings and help new residents settle into their homes.
  5. Collaborate with local peer teams for advice and support.

Requirements:

  • A minimum of 2 years' experience in a similar role.
  • Excellent communication and conflict resolution skills.
  • Ability to work independently and as part of a team.
  • Familiarity with Microsoft Office applications.
  • Willingness to learn new systems and processes.

Benefits:

  • A competitive salary of £12,490.40 per annum plus benefits.
  • A comprehensive training program to support your career development.
  • The opportunity to work with a dynamic and supportive team.
  • A collaborative and inclusive work environment.


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