Customer Services Administrator
6 months ago
We are an innovative and forward-thinking company based in the north of Sheffield who following continued growth, are seeking experienced individuals to join our fantastic team.
With a passion for delivering innovation and quality products, HotHouse prides itself on its close working relationships, both internally and externally, and its outstanding reputation within the industry.
Our company culture is engaging, supportive and reflects the fact that we love what we do
**Duties will include**:
To provide a comprehensive customer service support role for the business, taking responsibility as the ‘communication hub’ for all orders and deliveries (internally and externally) for both customers and suppliers.
To have full responsibility for the full sales order processing function ensuring that orders are processed and deliveries are achieved on time and in full, and that the correct paperwork is raised to enable the business to raise timely invoices.
To be responsible for the maintenance of optimum levels of stock.
To be responsible for the raising of purchase orders and the full management of the supply of inbound goods.
To provide a comprehensive and supportive liaison role for the UK sales team to advise of any customer service issues/ sales analysis etc
To provide a comprehensive and supportive liaison role within the warehouse team, planning and forecasting to ensure the right stock levels are always available for customers
To provide a general administrative function when required.
To provide regular up to date management information of service levels, non-conformances, complaints etc
Management of ecommerce customer service enquires, complaints etc.
In addition to the job requirements, as stated above, any other duties that might reasonably be asked of the post holder.
**Knowledge, Skills and Behaviours**:
To be confident with IT and demonstrate competency in Excel and Sage.
A proactive approach to building relationships with internal and external customers.
To have full consideration of the need to operate within parameters of confidentiality.
To demonstrate a positive, enthusiastic and proactive attitude.
To be change positive and solution focused.
To project a professional persona internally and externally.
To work at pace with enthusiasm.
To effectively communicate internally and externally and via the telephone.
To deliver accurate and timely work and demonstrate exceptional levels of organisation and efficiency.
**In return, you will receive the following**:
- Up to £26,000 per annum
- Free onsite parking
- 25 days holiday + statutory entitlement
- Life Assurance
- Healthcare Cash Plan
Hothouse Beauty Ltd is an equal opportunities employer, celebrating inclusion and equality and therefore encourages a broad diversity of talent to apply.
**Job Types**: Full-time, Permanent
**Salary**: Up to £26,000.00 per year
**Benefits**:
- Life insurance
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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