Gp Front Door Receptionist at The Norfolk

7 months ago

Norwich, United Kingdom North Norfolk Primary Care Ltd Full time

**Receptionist Role for GP Front Door Service**

**Norfolk & Norwich University Hospital**

**REPORTS TO: NNPC Clinical Operations Manager**

**HOURS: shift work, to include evenings, weekends and bank holidays.**

**Job summary**:
As receptionist you will be part of a team of receptionists that work in the service. High levels of organisation, professionalism and the ability to work autonomously are required for this role. You will receive, register and direct patients who are accessing the GP Front Door Service in a courteous, efficient and effective way.

You will also be responsible for generating daily reports from the clinical system, inducting new clinicians into the service as well as new reception starters when required. More detailed responsibilities are expanded on below.

**North Norfolk Primary Care**

North Norfolk Primary Care Ltd (NNPC) is a GP Provider Organisation (GPPO) providing clinical services in North Norfolk. Our shareholders are an alliance of GP Practices in North Norfolk. The organisation’s aim is to sustain the delivery of primary care at scale, while supporting workforce development and improving access to primary care for patients in North Norfolk.

We are an expanding team, working together to enable an environment that is supportive and interesting for all our staff, one in which people can grow their careers in line with the organisation’s aims and values.

**Background**

The GP Front Door Service launched in 2021 and since its inception has developed across other hospitals in the region.

It was designed as a stand-alone Primary Care service, separate to other services, however it was located at the front door of the Emergency Department (ED).

GP Front Door would work to ‘stream’ clinically appropriate patients that walked into ED, into a Primary Care type appointment with either a GP or Nurse Practitioner rather than continuing on the Secondary Care pathway. Essentially, converting an unplanned attendance into a planned care approach.

The service operates much like a branch GP practice would with the ability to see patients from a wider number of practices. Since inception the service has expanded to operating 12 hours a day, 7 days a week and is currently operating with two clinicians and one receptionist per day. The service also now has the ability to see patients that are registered at GP practices across the UK.

**Main duties and responsibilities**:
Administration
- To have a good knowledge of the SystmOne clinical system
- To work in accordance with written protocols
- Registering patients onto the clinical system and booking them into appointment slots
- Generating reports from the clinical system when required
- Creating rota templates and filling the rota with required staff

Reception
- Registering patients on to the I.T clinical system and booking appointments.
- Represent the service in a professional manner at all times.
- Direct patients to their appointment where necessary.

I.T
- Maintain the I.T functionality for receptionists and clinicians alike. Liaise with the IT department should any issues arise. Escalation of issues to line manager if not resolved.
- Creation and maintenance of logins for new staff.

Other Tasks
- Ensure reception area is always clean and tidy
- Any other tasks allocated by managers
- Provide a GP chaperone service as required (chaperone training will be provided)

**Confidentiality**:

- While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedure

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