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Customer Service Specialist

4 months ago

London, United Kingdom Carbon60 Global Full time

Carbon60 are looking to recruit a Customer Service Specialist for an international aviation company based in Hayes. This is a high-level permanent role with a competitive salary to support the tasks and duties this role requires.

Alongside a competitive salary this Customer Service Specialist role comes with amazing company benefits.

**Tasks**:

- To utilise both internal and customer information flow on a daily basis and to create accurate and up to date information
- Sending of "missing and damage" information to customer and communicate with customer on customer supplied parts and inform LTLGS organisation
- To support the billing department in preparation of the invoicing packages to the customer
- Coordinate on Wing Support events with the customer and the On Wing Support team
- To prepare and send regular status reports to the customer

**Requirements**:

- Experience in the Aerospace industry is desirable
- Previous experience in Customer Support role
- Organisational talent, high own initiative, high conflict ability and analytical skills
- Must have strong written and oral communication skills
- Must have the ability to read and understand customer contracts / specifications
- Have good IT skills with the use of standard Microsoft packages
- Proven experience of using ERP data systems (SAP/AMOS)

This Customer Service Specialist role will include being part of a fast growing, dynamic and diverse aviation company. With great responsibilities comes great credit. This aviation company are recognised globally for their airline and specialist sectors.

If this role is of your interest and you meet the above criteria, please call Carbon60 Fareham for more information.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.