Customer Service Operative

5 months ago

East Midlands, United Kingdom Morgan Sindall Plc Full time

We are currently seeking a highly motivated Customer Care Operative for New Build operations within the East Midlands region.

Long established in affordable housing, Lovell’s residential business has evolved in recent years to provide a truly national construction solution. Lovell is the nation’s complete housing specialist and we’re dedicated to delivering excellence in everything we do.

**ROLE DESCRIPTION**
- Take instruction from our Co-ordinators
- Arrive on time to all appointments with any necessary materials to complete the task
- Resolve defects in a professional and efficient manner, to a high standard
- Obtain written acceptance from the customer following completion of work
- Completion of forms and documents; written and electronic (on iPad)
- Carryout inspections with the completion of a suitable report (including photographs)
- Identification of repetitive defects

**REQUIRED SKILLS & EXPERIENCE**

Comprehensive knowledge of construction and ability to problem-solve defects. You are likely to have a trade background (i.e. painting and decorating, carpentry and joinery).

Good interpersonal skills and ability to deal with customers in a friendly and professional manner. Exhibit high service standards to ensure customer expectations are met.

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