Customer Service Operations Specialist

2 days ago


East Midlands, United Kingdom Mars International Full time

Job Description:

The Customer Service Key User is a critical element in sustaining, improving and supporting change in our Supply Chain to achieve operational excellence. As a key user, you will be responsible for process and system expertise for the UK Market Supply Chain Customer Service Team and elements of the Product Availability Teams processes for Petcare, Mars Wrigley and Food.

We are looking for a very strong operational specialist with excellent analytical and problem-solving skills to join our team at Mars International. The ideal candidate will have a strong understanding of supply chain operations and be able to analyze and improve processes to drive business results.

Key Responsibilities:

  • Provide process and system expertise for the UK Market Supply Chain Customer Service Team and elements of the Product Availability Teams processes.
  • Analyze and improve processes to drive business results and achieve operational excellence.
  • Collaborate with cross-functional teams to implement process improvements and drive business outcomes.
  • Develop and maintain process documentation and training materials.
  • Identify and implement opportunities for process improvements and cost savings.

Requirements:

  • Bachelor's degree in Supply Chain Management, Operations Management or related field.
  • Minimum 3 years of experience in supply chain operations or a related field.
  • Excellent analytical and problem-solving skills.
  • Strong understanding of supply chain operations and process improvement methodologies.
  • Excellent communication and collaboration skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

APCT1_UKTJ



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