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Customer Service Specialist

2 months ago

East Midlands, United Kingdom Mars International Full time

Job Description:

The Customer Service Key User is a critical element in sustaining, improving and supporting change in our Supply Chain to achieve operational excellence. As a key user, you will be the process & system expert for the UK Market Supply Chain Customer Service Team and elements of the Product Availability Teams processes for Petcare, Mars Wrigley & Food.

Key Responsibilities:

  • Develop and maintain process documentation and system knowledge to ensure operational excellence.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Provide subject matter expertise to support change management initiatives.
  • Analyze and resolve operational issues to minimize disruptions.

What We're Looking For:

  • A strong understanding of operational excellence principles and practices.
  • Excellent communication and collaboration skills.
  • Ability to analyze complex problems and develop effective solutions.
  • Experience working in a fast-paced, dynamic environment.

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