Service Delivery Specialist

4 weeks ago


East Midlands, United Kingdom Secure Retail Full time

We are seeking a highly skilled Service Delivery Specialist to join our team at Secure Retail. As a leading provider of secure and bespoke omnichannel payment solutions, we offer innovative, reliable, and secure payment solutions tailored to meet the individual needs of our customers.

The role involves conducting service review meetings with our customers, communicating service reports, and completing actions from each review. You will also be responsible for following through on customer issues related to hardware and software solutions to resolution.

Key Responsibilities:
  1. Organise and attend service review meetings
  2. Producing and delivering service review reports for customers
  3. Provide service quotes and ad-hoc installation pricing to the sales teams and customers
  4. Liaising directly with Customers to discuss service requirements
  5. Provide up-to-date information on our services and technical installations to customers and management
  6. Provide feedback to the business from Service Reviews (including any new sale opportunities, further service requirements etc.)
  7. Advise on technical issues; keep abreast of new hardware, software packages, new standards, wireless services etc.
  8. Escalation for Technical Support for customers; liaising with manufacturers/payment service providers where required
  9. Suppliers – working with the Service Manager, review new and existing suppliers' products and services
  10. Assisting with the management of ad-hoc projects for service customers e.g. software upgrade plans
  11. Liaising with service partners to ensure the service criteria is being delivered correctly and cost effectively

You will have excellent communication and interpersonal skills, be able to prioritise and self-manage, be a great problem solver, and have a good analytical and methodical approach.

In return, we offer a competitive salary, a profit share scheme paid monthly, private health insurance, an on-site gymnasium, a good pension scheme, and 25 days plus Bank Holidays.

All employees undertake a DBS (criminal record check) and credit check.

Secure Retail is an established provider of secure and bespoke omnichannel payment solutions.



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