Welcome & Service Assistant / Cynorthwyydd Croeso a

3 months ago

Welshpool, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

The Hours: The Salary: Duration: Gan weithio mewn awyrgylch prysur fel rhan o dîm angerddol, mae'r rôl hon fel Cynorthwyydd Croeso a Gwasanaeth, yn chwarae rhan greiddiol wrth ddarparu gwasanaeth gwych i gwsmeriaid. Yr Oriau: Y Cyflog:
What it's like to work here:This world-famous medieval fortress is set among magnificent formal gardens, terraces and parkland, making Powis Castle an awe-inspiring place to work. The strong team is passionate about local sourcing, with delicious seasonal produce served in the restaurant and bespoke Welsh products sold in the shop. The impressive collection of paintings, tapestries and sculptures is one of the property’s key attractions, alongside a busy programme of events.

Click here for more information about this location

Mae'r gaer ganoloesol fyd-enwog hon wedi'i gosod ymhlith gerddi ffurfiol godidog, terasau a pharcdir, gan wneud Castell Powis yn lle awchus i weithio. Mae'r tîm cryf yn frwd dros gyrchu'n lleol, gyda chynnyrch tymhorol blasus wedi ei weini yn y bwyty a chynnyrch Cymreig pwrpasol a werthir yn y siop. Mae'r casgliad trawiadol o baentiadau, tapestrïau a cherfluniau yn un o atyniadau allweddol yr eiddo, ochr yn ochr â rhaglen brysur o ddigwyddiadau. Cliciwch yma i gael mwy o wybodaeth am y lleoliad hwn.

Cliciwch yma am fwy o wybodaeth am y wefan hon

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Fel yr elusen gadwraeth fwyaf yn Ewrop rydym yn gweithio'n galed i godi arian, fel y gallwn barhau i ofalu am yr holl dreftadaeth yn ein hymddiriedolaeth. Mae ymwelwyr yn rhan hanfodol o'r hyn a wnawn. Fel y Cynorthwyydd Croeso a Gwasanaeth,, eich rôl chi yw sicrhau bod y croeso y mae ein hymwelwyr yn ei gael yn gynnes ac yn addysgiadol, gan eu sefydlu ar gyfer profiad anhygoel am weddill eu diwrnod.

Byddwch yn gyfrifol am ateb ymholiadau a sicrhau y gall ymwelwyr ddod o hyd i bopeth sydd ei angen arnynt ar gyfer eu hymweliad. Mae deall sut a pham rydym yn ymgysylltu â'n cefnogwyr yn allweddol. Gan weithio gyda'n hysbryd lle byddwch yn gweithio gyda'r tîm croesawu ymwelwyr i gysylltu popeth a wnawn yn ôl i'n hachos a'r gwaith parhaus a wnawn.

Byddwch yn cyflwyno safonau uchel o gyflwyniad yn yr eiddo, gan gadw'r dderbynfa a'r toiledau'n lân ac yn rhydd o sbwriel bob amser yn ogystal â helpu i sicrhau bod ein holl gyfathrebu â'n hymwelwyr yn glir ac yn gyson, o'r clic cyntaf ar y wefan, i'r posteri a'r arwyddion o amgylch yr eiddo.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

Byddem wrth ein bodd yn clywed gennych, os yw hyn yn swnio fel chi:

- Y gallu i weithio mewn tîm - hyblyg ac addasadwy
- Yn drefnus ac yn gallu gweithio gyda'r goruchwyliaeth leiaf
- Defnyddiol a chyfeillgar
- Canolbwyntio ar y cwsmer gydag agwedd gadarnhaol
- Brwdfrydedd gyda pharodrwydd i ddysgu
- Dealltwriaeth o bwysigrwydd gwasanaeth gwych

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes,

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