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Sales Office Administrator
3 weeks ago
Working closely with our customers as an integral part of a busy sales office in a small friendly team. Activities include answering customer calls, processing orders, advising on any queries, managing customer returns and closely working across all areas of the business. You will enjoy this role if you enjoy multi-tasking, and can work accurately, efficiently, with passion, flexibility to help others, building rapport with customers and external sales managers, and have a helpful “happy to do anything” attitude and be an essential trusted pair of hands. Computer literacy is essential as well as a great telephone manner.
Overall job role objective:
Being an integral part of the growing sales office, main duties include answering customer calls and processing their orders accurately and efficiently. The role involves helping our customers with all queries and generally being a highly personable friendly part of the team who can build strong rapport with customers.
Specific role responsibilities:
1. To build relationships with the customers, serve their day-to-day needs with all sales enquiries, order processing, scheduling deliveries, invoicing and any product/technical queries.
2. Review any outstanding customer orders daily and prioritise, identifying any urgent issues arising.
3. Work closely with the warehouse team to expedite the customer orders efficiently, physically helping where necessary.
4. Keep customers informed in a proactive manner (before they chase us).
5. Coordinate with purchasing to give expected delivery dates when not in stock and trouble-shoot any other solutions e.g. offering an alternative, or reprioritising the stock.
6. Taking control of Customer Returns. Approving the return, sending return forms and co ordinating collections with van deliveries. Keeping customers informed so they don’t feel they have been forgotten. Informing Purchasing of any quality-related product issue as a reason for any return.
7. Buying of sundries for the office.
8. Carry out other areas of administration across the business, as and when needed.
9. Helping to host visiting customers/suppliers.
10. Provide support to external salespeople and generally to the company, looking after the facility and making sure everything is presentable for guests and daily operations.
**Job Types**: Full-time, Permanent
Pay: £20,000.00-£22,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Warminster: reliably commute or plan to relocate before starting work (preferred)
**Experience**:
- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)
Work Location: In person
Expected start date: 17/06/2024
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