Patient Pathway Coordinator

3 weeks ago

Wythenshawe, United Kingdom Manchester Surgical Services L Full time

Job Details

Job Title:
Patient Pathway Coordinator

Division

Surgical

Department:
Elective

Responsible and accountable to:
Service Manager

**Salary**:
22 - 25K upwards depending on experience

**Location**:
Wythenshawe Manchester
Job Purpose
The post-holder will provide an efficient, confidential, and professional administrative service in support of patient care. This will include some standard typing in support of speciality services. Good communication with patients, relatives, general practitioners, and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post-holder will be expected to work as part of an administrative support team and will report to the Service Manager.
- Telephoning patients and booking of clinic and theatre appointments
- Data input of operative procedures on patient administration systems
- Clinic and theatre list preparation
- Results tracking for patient diagnostics
- Filing and scanning of patient notes

Dimensions
No budgetary responsibility.
Knowledge, Skills, Experience and Aptitude Required
- Minimum 1 years’ experience in a hospital or an office environment
- IT experience of Microsoft Office packages and able to input data accurately
- IT capable and able to quickly adapt to new systems
- An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls
- Good organisational skills with the ability to prioritise workload and to work to deadlines
- Good written and verbal communication skills with a good command and understanding of English, punctuation, and grammar
- Good interpersonal skills for dealing with people internal and external to the organisation
- Ability to work flexibly within a team
- Ability to work quickly and accurately
- Ability to use own judgement and initiative as appropriate

Key Result Areas
Whilst the organisation and structure within specialities may vary the specific remit of this role will include:

- Following procedure within tight time frames to ensure patients are listed for appointments and this is communicated to the patient in a timely fashion.

**Outcomes and Results**
- Highlighting to the clinical team members any results, correspondence or patient queries that need response and acting e.g., Results, booking investigations, transcription, etc

**Specialty Specific Support**
- Regularly informing the Service Manager about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc
- Liaising with external organisations for the benefit and progress of patient care, such as host facility, other hospitals.

**Service Improvement**
- As directed, support the resolution of complaints or concerns from patients/carers by helping to collate information and work with the Service Manager to respond or escalate appropriately.

**Team-working**
- To work as part of an administrative support team working flexibly to ensure that administrative work is shared out equally and performed to excellent, efficient, and safe standards
- You may also be required to undertake job rotation for cross cover as well as for development and training purposes.
- Undertaking routine office duties including electronic note tracking, photocopying, faxing, and filing of correspondence and results and maintenance of records in collaboration with the team.
- Assist in the training and induction for new and existing colleagues
- Take the initiative as and when required as well as working flexibly and adapting to the demands of the department/team as appropriate
- Liaise with relevant team members to ensure that any process changes run smoothly and efficiently.

Undertake any other appropriate duties commensurate with the role, as required at the request of your line manager.
Communications and Working Relationships
- Medical staff including Consultants
- Nursing Staff
- Patients, carers, and relatives
- Other Medical Secretaries/Ward Clerks
- Outpatient Staff and Theatre staff
- Health Records
- Pathology
- Radiology
- GP’s and GP practices
- Management
- Other NHS organisations
- External bodies

General
- Fully participate in the company’s appraisal system review and personal development planning process on an annual basis
- Undertake training as necessary in line with the development of the post and as agreed with line manager as part of the personal development planning process
- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales
- Contribute positively to the effectiveness and efficiency of the teams in which he/she works
- Contribute to a healthy and safe working environment by adhering to health and safety regulations and company and host facility policies

Physical Effort and Working Conditions
- Movement of medical notes daily. This can range from

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