Patient Support Assistant
6 months ago
Are you experienced in customer service and passionate about making a real difference in patients' lives? If so, we have an exciting opportunity for you to join our team as a **Private Patient Support Assistant**
**About us**
At **Smart Dental Care**, we believe in providing exceptional dental care with a personal touch. With practices located across the Northwest and Northern Ireland, we are committed to delivering high-quality services to our patients, ensuring their comfort and satisfaction every step of the way. As part of our dedicated team, you'll have the opportunity to make a real difference in people's lives while working in a supportive and dynamic environment.
**The Opportunity**
This a **full-time** position (37.5 hours) and working hours are 9am - 5.30pm (with an hour lunch). You will be based at our Head Office - **Unit 5, Ashbrook Office Park, Longstone Road (Off Styal Road), Manchester, M22 5LB.**
**Key Responsibilities include**:
- Answering incoming calls for several practices from HO for existing and new private patients
- Taking payments over the phone
- Outgoing calls to book patients in for their routine dental appointments
- Tracking the online google reviews
**Key Requirements include the following**:
- Previous experience in a customer service, administration or healthcare-related role is desirable but not essential
- A friendly, approachable, and empathetic manner, with the ability to build rapport with patients and colleagues
- Strong organisational skills and attention to detail, with the ability to multitask effectively in a fast-paced environment
- A willingness to learn and adapt to new tasks and responsibilities
- A high level of written and spoken English
- To be computer literate with accurate data inputting skills
**What can we offer you?**
As our **Receptionist**, we can provide you with a structured career pathway with training and development. Benefits include:
- A competitive starting salary (dependent upon experience)
- The opportunity to take on enhanced duties within the practice
- Incentives on the sale of Private Treatment
- Modern computerised surgeries
- Help us, help you Employees can take advantage of our referral scheme
- Annual appraisals
**How to apply
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