Customer Service Coordinator

4 weeks ago

Manchester, United Kingdom TLP Recruitment Full time

**Customer Services Coordinator, Manchester M90**

**09:00-17:30 Mon-Fri**

**Salary NEG/DOE + Excellent benefits package/opportunity for progression.**

TLP are delighted to be supporting our client, a Global logistics business who specialise in providing unique solutions to a vast number of clients across the freight and logistics sector, in their search for an experienced **Customer Service Coordinator** to join their busy operations team on a full time, permanent basis. Applicants with a background in Import/Export operations will have a strong advantage.

**Overview of role**

To be responsible for producing high quality customer service to all our customers, overseas partners, and suppliers. Managing your time effectively ensuring that priorities and targets are achieved in line with company objectives.

**Essential Duties & Responsibilities**
- Plan, direct and control all activities on a day-to-day basis.
- Ensure all Consignments are loaded onto company system prior to arrival / departure either by EDI or manually, checking paperwork for accuracy.
- Maintain all files ensuring they are costed and invoiced prior to export, delivery, or release.
- Obtain relevant information from customers in order to complete customs clearance, deliver or release of cargo.
- Keep operational staff and customers fully informed of any holds, exams or other areas which may cause delay to a shipment.
- Responsible for ensuring that all outstanding monies are collected prior to release/delivery of goods with overall responsibility in the collection of outstanding D/V including updating records.
- Provide transport companies with the relevant information to ensure customer delivery requirements are met.
- Develop constructive relationships with key customers and key suppliers, resolving any concerns and ensuring corrective action is taken.
- Maintain effective communication and relationships with overseas offices and partners.
- Identify and provide early warning to the manager of the relevant department, on any issues and problems that could have an adverse effect on deadlines.
- Liaise where appropriate with other departments to resolve any conflicting issues raised by customers and/or figures.
- Take ownership of all accounting issues and queries as and when directed by management.
- Assist with insurance claims in line with company procedures as and when requested by management.
- Monitor incoming mail and highlight potential problem areas to relevant staff, delegating as appropriate, advising management as and when necessary.
- Complete month end routines as directed by manager.
- Action other ad hoc duties as requested by manager.
- Promote and maintain image, procedures and standards as set and with management.

**Skills & Experience Required**
- Demonstrable Customer Service experience - Min 1 year (Shipping/Logistics background highly advantageous)
- Sound Administration/Business Support background
- Accounts/Invoicing experience -desirable
- Able to efficiently work to meet deadlines.
- Computer literate, proficient user of Microsoft Office
- Able to implement and manage systems which further enhance company profile.
- Collaborative and supportive team member
- Able to plan, prioritise and work in an organised manner.
- A pro-active attitude
- Strong customer service skills
- Excellent interpersonal and communication skills

Please note: You must meet the required criteria outlined above to be considered for this position.

INDFELIX

TLP Recruitment has been placing Supply Chain, Logistics, Engineering and Manufacturing professionals for over 20 years. For more information on TLP, or to view our current portfolio of vacancies, please visit our website. Please note that it is our policy to add the details of all applicants to our database.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£35,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (required)

Work Location: One location

Reference ID: GG11042301

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