Operations Executive

3 weeks ago

Wimborne, United Kingdom Instant Access Europe Limited Full time

**Job Title**: Operations Executive

**Direct Reports**: None

**Salary**:Up to £20,500

**Work location**: Office location in Ferndown.

This is a **Full-Time **(37.5 hours per week) position. The average amount of scheduled hours generally consists of 37.5 hours per week, with the expectation to work additional hours in a week if there is a business need.

**Overview**

Instant Access Limited is a fast-growing entrepreneurial and next generation distribution business that brings new & innovative brands together with the leading retailers in the UK.

The company is experiencing exponential growth which is set to continue & as such we are building a team to support the increasing demands of the business. At IA you get to work with ambitious, passionate people who are creating new innovative ways of working and providing exceptional services every day, our customers are at the heart of all we do.

**Brief Description of role**

**Primary Roles & Responsibilities**
- Working with our customers and partners to provide an exceptional level of service, this includes telephone and online communication.
- Product quality control and packaging key products to ensure customer satisfaction
- Warranty management, including liaising with customers, creating claims, testing products and where required using software, managing repair partners and returning products to vendor
- Monitoring stock levels and stock room
- End to end returns management from retailers back through to our partner brands
- Working with our warehouse, including overseeing our third party logistics (3PL) team on a day to day basis, ensuring all orders are dispatched within the required service level agreements (SLA’s)
- Central product setup on the relevant software and overseeing shipping rules
- Ensuring all internal/external processes and SLA’s are achieved and constantly looking to improve and innovate the way we work.
- Providing data/management information to support the overall business innovate and make key business decisions
- Preparation and participation in team meetings and planning groups as required.
- Goods in/out management
- Prepping and kitting of phones

**About you.**
- Enthusiastic and passionate about the work you do
- Our people and customers are important to us so we’re looking for a team player, with strong communication skills, both written and verbal
- As the business is growing fast, an action orientated, ‘sleeves rolled up’ attitude and approach
- Driven to meet deadlines, targets and has a strong desire to succeed
- Great organisational skills and meticulous eye for detail
- Curious and able to work off own initiative
- Ability to prioritise a long task list
- Able to thrive in an exciting, fast paced, collaborative environment
- Able to process new information and driven to learn and grow
- Innovative with strong problem-solving skills
- Able to handle challenging conversations, participate in team discussions and ask questions

**Key Skills & Qualifications**

**Essential**:

- IT skills including Microsoft Office, Excel, Outlook and Word
- Customer service experience
- Excellent data entry, processing and analytical skills

**Desirable**:

- Experience utilising WMS and ERP systems
- Warehouse/3PL experience
- ecommerce experience

We’re an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We’re committed to providing an inclusive working environment where our employees can be themselves and everyone has equal opportunity to reach their full potential. We value difference and know that a diverse community makes for greater innovation and brings a breadth of skills, experience and perspectives. We encourage everyone to apply.

Reasonable Adjustments: We recognise that everyone is unique, we encourage you to speak to us should you require any adjustments during the hiring process & your employment.

**Salary**: Up to £20,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Wimborne: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: Hybrid remote in Wimborne

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