Operations Executive

5 months ago


Wimborne, United Kingdom Instant Access Europe Limited Full time

We are looking for an Operations Executive to join our busy but rewarding team. Here at Instant Access Europe Retail & Mobile, we specialize in providing brands with 3PL solutions, warehousing their stock, and supporting their customers with any after-sales queries. We also run a very successful pristine refurbished mobile business and work with some of the largest service providers in the UK.

We are a small but hard-working team looking to grow our business and are seeking a great individual who can assist our team in reaching its full potential.

**The following is an idea of the type of work you would be responsible for. You would be working within our Operations Team, alongside our Operations Manager and Operations Assistant.**

**Mobile & Retail Administration Tasks Include**:

- Creation and curation of product SKUs (Stock Keeping Units) used internally for customer orders.
- Managing the warranty lifecycle, which includes booking warranty claims, processing returns/repairs, and ensuring all communications are dealt with within agreed SLAs.
- Reporting weekly on trend patterns for warranty-based claims and analysing insights from the warranty lifecycle.
- Raising purchase orders, adding product-specific identifiers into ASNs to assist with internal booking in of stock raised with our suppliers. Working with our warehouse team to ensure booking-in systems match raised purchase orders. Communicating with our suppliers for order management to obtain shipping updates.
- Supporting mobile device enrolment programs such as Knox, Google Zero Touch, and Apple Business Manager.
- Customer service support for our Mobile customers & our Retail portals (Screwfix, Curry’s, Robert Dyas, Very, B&Q, and others), ensuring all Customer Experience is managed and completed within agreed SLAs and reviewing portals for any potential issues/exceptions.
- Supporting returns and replacement management for all retail stock and assisting IAE with inventory management, checking in retail returns, and working with our suppliers to arrange returns or refunds.
- Inventory management to ensure our available stock matches retailers’ portals and compliance between inventory systems.
- Setting up retail listings, ensuring governance with sizes, weights, images, and descriptions (up to 60 different metrics per product).

**Proficiencies**:

- A dynamic person who can multitask and complete tasks efficiently and accurately.
- Someone looking to grow within the retail and mobile industry.
- Someone who can integrate into a growing company that is on a journey to scale.
- Someone with administrative acumen and a good eye for detail.
- A self-starter with a strong work ethic.
- Competent in using Office Programs such as Microsoft Excel, Word etc

**If you can see yourself working within our business and are looking for exciting opportunities, we would love to hear from you**

**Job Types**: Full-time, Permanent

Pay: £28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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