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Credit Controller

4 months ago

Nelson, United Kingdom Daisy Communications Full time

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there’s always an exciting new opportunity to support UK businesses on the horizon.

**Job Description**:
We are seeking a Credit Controller to join a well-established and dynamic Credit team.

As a Credit Controller you will be part of a very successful and motivated team. Your key objectives will be to deliver against cash collection, aged debt reduction and improve external debt collection; whilst maintaining high customer service standards.

**Hours of Work: Monday - Friday 08:30/9:00 - 17:00/17:30 (37.5 hours)**
**Salary: Up to £19,500 DOE**
**Location: Nelson**

**Responsibilities**
- Actively chase overdue Customer Accounts via letter and telephone.
- Liaise and work with Account Managers where required, to assist in the collection of debt.
- Promote Direct Debit conversion on all calls.
- Ensure that all customer queries are resolved in a timely manner.
- Work effectively with other departments and sites to ensure highest levels of Customer Service are given at all times.

**Qualifications**:

- Excellent written, verbal and numerical skills
- Working knowledge of Microsoft Excel
- Pro-active attitude to account management
- Excellent follow-up skills and a positive attitude at all times
- Must be able to work on own initiative and also part of a team, in a dynamic and fast paced environment
- A high energy level with creative problem solving abilities

Additional Information
**What are the benefits of working at Daisy?**

We have recently achieved a Two Star Accreditation from Best Companies, meaning we have **"Outstanding Levels" of Employee Engagement** - there has never been a better time to join us

Here are some of the benefits that we offer
- 25 days holidays, plus bank holidays, and the option to purchase more
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
- Auto enrolment following probation into a salary pension scheme
- Access to exclusive offers on a range of Daisy products