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Customer Representative

2 months ago


London, United Kingdom Relay Group Limited Full time

We are currently seeking a friendly and dedicated individual to join our team as a Customer Representative. As the first point of contact for our customers, you will play a crucial role in providing assistance, resolving inquiries, and ensuring customer satisfaction.

**Duties**:

- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns
- Utilise effective communication skills to clearly and professionally communicate with customers
- Up sell products or services to customers when appropriate, using persuasive techniques
- Analyse customer needs and provide appropriate solutions or recommendations

**Skills**:

- Excellent verbal communication skills, with the ability to listen actively and respond appropriately to customer inquiries
- Proven ability to up sell products or services, with a track record of meeting or exceeding sales targets
- Positive attitude and willingness to learn

**Salary**: From £24,161.59 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- London (preferred)

Work Location: In person

Application deadline: 27/02/2024