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Call Centre Operator

5 months ago

Edinburgh, United Kingdom CHANNEL ALT LTD Full time

**Duties**:

- Handle inbound and outbound calls in a professional manner
- Provide exceptional customer service by addressing inquiries and resolving issues promptly
- Upsell products or services to customers as required
- Conduct data entry accurately and efficiently
- Maintain phone etiquette standards at all times

**Requirements**:

- Proficiency in English is essential
- Strong communication skills, both verbal and written
- Ability to multitask and work well under pressure
- Excellent data entry skills with attention to detail
- Previous experience in a call centre or customer service role is advantageous

**Job Types**: Full-time, Permanent

Pay: From £25,095.93 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh, EH3 8EG: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 29/05/2024