Current jobs related to Call Centre Operator - Edinburgh - Brook Street NMR

  • Contact/ Call centre Advisor

    1 month ago

    Edinburgh, United Kingdom Adecco UK Limited Full time

    Contact/ Call centre Advisor Edinburgh 12 months £12.22 per hour PAYEMy high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 6-month contracting...

  • Hearcare Call Centre Assistant

    5 months ago

    Edinburgh, United Kingdom Specsavers Full time

    **Call Centre Assistant** **Location: Edinburgh, Morningside + Cameron Toll** **(This role would consist of working over both stores)** **Hours: Full time only - 40 hours - No sunday working** **Salary: £22,000 + Bonus** **Perks: Specsavers perks and friends and family discount (after probation)** **Training provided** At Specsavers, our Call Centre...

  • Hearcare Call Centre Assistant

    5 months ago

    Edinburgh, United Kingdom Specsavers Full time

    **Call Centre Assistant** **Location: Edinburgh, Morningside + Cameron Toll** **(This role would consist of working over both stores)** **Hours: Full time only - 40 hours - No sunday working** **Salary: £22,000 + Bonus** **Perks: Specsavers perks and friends and family discount (after probation)** **Training provided** At Specsavers, our Call Centre...

  • Call Centre Complaints Handler

    6 months ago

    Edinburgh, United Kingdom Trip.com Full time

    **About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **Introduction** **Key Roles...

  • Call Centre Agent

    6 months ago

    Edinburgh, United Kingdom City Cabs Full time

    Full Time nightshift Taxi dispatchers required! Come join Edinburgh’s longest running, most successful, and largest Taxi company. City Cabs are looking for Taxi dispatchers to join our busy team in our call centre. As the number 1 Taxi company in Edinburgh, you can naturally expect a first class working environment based in Edinburgh's West End,...

  • Call Centre Agent

    6 months ago

    Edinburgh, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Edinburgh. We are professional, innovative and supportive. Our work environment includes: - Modern office setting - Growth opportunities - Wellness programmes - International workforce **Position: Call Center Agent** The Outbound Call Center Representative will be responsible for handling inbound...

  • Call Centre Agent

    5 months ago

    Edinburgh, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Edinburgh. We are professional, innovative and supportive. Our work environment includes: - Modern office setting - Growth opportunities - Wellness programmes - International workforce **Position: Call Center Agent** The Outbound Call Center Representative will be responsible for handling inbound...

  • Customer Service

    5 days ago

    Edinburgh, United Kingdom Pontoon Solutions Full time

    Contact/ Call centre Advisor Edinburgh 6 months My high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 6-month contracting position.Responds to all shareholder...

  • Customer Service

    2 days ago

    Edinburgh, United Kingdom Pontoon Solutions Full time

    Job Description Contact/ Call centre Advisor Edinburgh 6 months My high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 6-month contracting position. ...

  • Customer Service

    6 days ago

    Edinburgh, United Kingdom Pontoon Solutions Full time

    Contact/ Call centre Advisor Edinburgh 6 months My high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 6-month contracting position.Responds to all shareholder...

  • Customer Service

    6 days ago

    Edinburgh, United Kingdom Pontoon Solutions Full time

    Contact/ Call centre Advisor Edinburgh 6 months My high-profile banking client are recruiting for multiple Contact/ Call centre advisor. The role is a Hybrid role which will require the candidate to work on site 3 days a week and 2 days from home, working normal office hours 9-5. The role will be for a 6-month contracting position.Responds to all shareholder...

  • Call Centre Agent

    5 months ago

    Edinburgh, United Kingdom ETMAD Full time

    **Job Title: Call Center Agent** **Company: ETMAD** **Location: Edinburgh** **Key Responsibilities**: - Handle a high volume of inbound and outbound calls efficiently and courteously - Respond to customer inquiries and provide accurate information about our products and services - Resolve customer complaints and issues promptly, escalating when...

  • Call Centre Customer Service

    5 months ago

    Edinburgh, United Kingdom CBS Business Consulting LTD Full time

    **Position: Call Centre Customer Service** **Core Duties & Responsibilities**: - Provide professional support to ensure high levels of customer satisfaction - Liaise with service department to ensure that all orders are processed in a timely manner - Manage social media accounts to ensure images, content and image presentation is maintained on a regular...

  • Call Centre Agent

    5 months ago

    Edinburgh, United Kingdom The Shower Doctor Ltd Full time

    **Company description** We specialise in shower parts, selling via online platforms as well as our sales counter and callcentre. Looking for enthusiastic individuals to join our callcentre. **Job description** **Requirements**: **Excellent telephone manner/experience is essential**, good command of English, excellent communication skills, an outgoing...

  • Centre Operations Assistant

    6 months ago

    Edinburgh, United Kingdom NewFlex Full time

    **Role**: Centre Operations Assistant **Location**: Edinburgh, Gyleview **Hours**: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours) **Reporting to**: Centre Operations Manager **Who are we?** NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible...

  • Centre Operations Assistant

    5 months ago

    Edinburgh, United Kingdom NewFlex Full time

    **Role**: Centre Operations Assistant **Location**: Edinburgh St. Colme Street **Hours**: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours) **Reporting to**: General Manager **Who are we?** NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible...

  • Call Centre Complaints Handler

    5 months ago

    Edinburgh, United Kingdom Trip.com Full time

    **Introduction** Our service hours are Monday to Sunday 7am to 8pm and you will work a 7.5 hour shift within these times each day. The standard working pattern will be 37.5 hours per week (5 days per week). You will work shifts on a rotation basis including weekends and public holidays. **Salary**: £25,000 **Key Roles and Responsibilities** - Resolved...

  • Call Handler

    6 months ago

    Edinburgh, United Kingdom M8 Recovery Ltd Full time

    M8 Recovery Ltd are recruiting full time breakdown controller / Call Handler. There are 2 positions available with various shift patterns. Due to continued growth, and a new purpose-built control room we are offering positions in our Control Team, with the potential to progress within business. M8 Recovery Ltd offer nationwide vehicle assistance. With a...

  • Head of Data Centre Operations

    5 months ago

    Edinburgh, United Kingdom Pulsant Full time

    Lead Pulsant’s entire data centre team (75+ people) across the UK - Strategically important leadership role, driving improvement in Pulsant’s data centre operations - Choice of location (Edinburgh, Newcastle or Maidenhead) - working from one of our data centres **About Pulsant**: **Job Purpose**: Reporting to the Director of Infrastructure, the Head of...

  • Head of Data Centre Operations

    5 months ago

    Edinburgh, United Kingdom Pulsant Full time

    Lead Pulsant’s entire data centre team (75+ people) across the UK - Strategically important leadership role, driving improvement in Pulsant’s data centre operations - Choice of location (Edinburgh, Newcastle or Maidenhead) - working from one of our data centres **About Pulsant**: **Job Purpose**: Reporting to the Director of Infrastructure, the Head of...

Call Centre Operator

2 months ago

Edinburgh, United Kingdom Brook Street NMR Full time


Brook Street are delighted to be supporting our Public Sector client in Edinburgh with their search for x5 Customer Contact Centre Agents.

Role specifics:

Type - Temporary
Start date - ASAP
End date - April 2025
Location -Queen Elizabeth House, Edinburgh city centre (5 minute walk from train station)
Pay rate - £11.53 per hour (paid weekly)
Hours of work - Monday to Friday - 09:00am to 17:00pm & Friday early finish around 16:30pm
Role type - Fully office based initially for training. This role then offers hybrid working where you would be asked to attend the office 40% of the time
Training - Full training provided

Job details:

The Temporary Worker will act as a member of the Call Centre. They will follow set procedures and will exercise some independent judgement in carrying out instructions, under general supervision.

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work they do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Job Description & Responsibilities Include but are not limited to:

* Answering a broad spectrum of customer service enquiries (telephone & emails) for multiple business units

* Providing excellent customer service both orally and in writing

* Providing administrative assistance to various business units within BSD.

* Ensure all correspondence is dealt with in a timely manner

* Delivery of professional, prompt & efficient performance in line with processes and guidance

* Learn and apply correct security protocols

* To understand when queries cannot be answered at first point of contact and be able to accurately refer them to the appropriate business unit in accordance with the service level agreement

* Liaise with relevant professional and technical experts, to ensure that cases progress to their appropriate conclusion in a timely manner

* Maintain accurate records and safeguard customer data in accordance with agreed policies and processes

* Participate in continuous improvement, training, development, engagement, and change management activities

Desirable Skills/Experience:

The successful applicant will be able to demonstrate:

  • Customer focused and strong customer service skills.
  • Flexible and dedicated.
  • Good at communicating with different people and listening.
  • Strong Administration and Data entry skills
  • Have a working knowledge of Microsoft packages

* Must be able to pass a BASIC DBS check*

If this is something you would be interested in, please apply.

Please note - Due to high volumes of applications, we are not able to respond to every application.