Front of House Shift Leader

6 months ago


Hook, United Kingdom THE NEW INN at HECKFIELD Full time

Job Description: Shift Leader

Overview:
We are seeking a motivated and experienced Shift Leader to join our team. As a Shift Leader, you will play a key role in ensuring the smooth operation of our establishment. This position requires strong leadership skills and the ability to supervise and coordinate various tasks in a fast-paced environment.

**Duties**:

- Oversee daily operations during assigned shifts
- Supervise and train staff members
- Handle customer enquiries, complaints, and resolve any issues that may arise
- Maintain a clean and organised dining area
- Collaborate with management to develop and implement strategies for improving efficiency and customer satisfaction

Qualifications:

- Previous experience in a supervisory role within the hospitality industry
- Excellent leadership skills with the ability to motivate and inspire a team
- Exceptional customer service skills with the ability to handle difficult situations professionally
- Knowledge of bartending techniques is a plus
- Ability to work in a fast-paced environment while maintaining attention to detail
- Strong organisational and time management skills
- Flexibility to work evenings, weekends, and holidays as needed

**Benefits**:

- Competitive pay based on experience
- Opportunities for career advancement within our organisation
- Employee discounts on food and beverages

**Salary**: £11.50-£12.50 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Supervising experience: 1 year (preferred)
- Restaurant management: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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