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Community Mental Health Team Administrator

2 months ago

London, United Kingdom Central and North West London NHS Foundation Trust Full time

We are looking for an Administrator to come and join our team based in Brent. You will work from Farlight Avenue.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
- To provide administrative support to Community Mental Health Rehabilitation Services. This includes: to work professionally and effectively with senior colleagues, management, and staff employed by the organisation.
- To demonstrate excellent communication skills which will contribute and enhance patients experience.
- Making phone calls on behalf of the service to patients and other services/ teams.
- Recording patient feedback through our online reporting system.
- Uses office equipment, computer, photocopier, etc., to ensure efficient production of work
- To collate information and complete audits
- To book appointments on S1 and write appointment letters
- To use S1 and Tableau regularly to support the team to maintain accurate records of care provided and ensure team are meeting KPIs

As the job is a 20 hour per week post, which we hope is completed across a 5 day week, this will be well suited to someone who can offer approx 4 hours a day.

Brent is a place of contrast and a destination for thousands of British and international visitors every year. Home of the iconic Wembley Stadium, the world-famous Wembley Arena, the new London Designer Outlet and the spectacular Swaminarayan Hindu Temple, it provides a stage for cultural, sporting and religious events of national and international importance. The team serves the diverse and vibrant population of Brent, named London Borough of Culture 2020 and most recently ‘Council of the Year’ at the LGC Awards 2020.
- Answering telephone calls and taking messages accurately and keeping message log as required
- Uses office equipment, computer, photocopier, etc., to ensure efficient production of work
- Ability to manage and prioritise own workload, working autonomously within set guidelines and parameters.
- Reporting to the team leader who will provide guidance for non-routine or complex matters
- Filing and archiving
- minute taking
- Audits an data collection
- Excellent communication skills with patients, carers, team members on a daily basis and communication reflects the trusts values.
- Making phone calls on behalf of the service to collect feedback from patients.
- Recording patient feedback through our online reporting system