Sportsbook Content Executive

2 weeks ago

StokeonTrent, United Kingdom LiveScore Group Full time

The role will be working 37.5 hours a week with days that will be rotating and are dictated by the events calendar._

**The Role**

We have an exciting new opportunity to join our new Sportsbook venture. As a Sportsbook Content Executive - Bulgaria, you will be part of a dedicated team based in our London office. Reporting into the Content Team Leader, you will work closely with our Sportsbook Ops, Customer Analysis, Customer Support, Marketing and 3rd Party Trading teams as well as other key departments throughout the business to execute the overall Sportsbook content strategy in accordance with pre-set policies and procedures and delivering a first-class betting experience for our customers. Fluent written and spoken Bulgarian required.

LiveScore Group is home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today. We are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved. We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.

We use our platform for positive social change and work to build a company our employees are proud to work for. We have a long-term commitment to diversity and inclusion. Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.
- We know a job description can often deter an applicant who does not believe they match 100% of our requirements. If you are interested in this position and have relevant experience, then we would still love to hear from you._

**Key Responsibilities**
- Ensure Bulgarian app and site content is fully translated and optimised including regular checks to make sure display orders, coupons and banners are shown correctly on site for key events and markets for all Bulgaria sportsbook products.
- Ensure all sports betting content is translated using correct terminology and engaging tone of voice to suit Bulgarian sports fans.
- Support and educate the wider business in all Bulgarian related topics, signing off translated work from external teams when required.
- Regularly test all key customer journeys to ensure a first-class customer experience is always delivered (navigation, betting experience, Ts & Cs, promotions etc).
- Manage all content related escalations real time and take decisions to resolve as quickly and effectively as possible, minimising customer impact and business risk.
- Contribute towards the improvement of site procedures and the tools which support it.
- Support our product team with internal testing requirements for all content related product developments.
- Execute all promotions and customer communications in a timely fashion, meeting customer demand.
- Work with the scheduling team to execute detailed content plans in line with our agreed localised Content strategy.
- Deliver all site content following the signed off schedule, managing content live and making real time decisions when required.
- Own the banner management process, from building to execution.
- Build and maintain all coupons on site, regularly reviewing performance and benchmark against key local marketplace competitors.
- Carry out daily tasks within the sportsbook CMS, such as config and translations for betting content, including market names, grouping and layout templates.
- Ensure all betting rules and terms and conditions are always up to date.
- Map video streaming to events to enable our customers to watch live action.
- Work closely with the FAQ team within Customer Support to ensure the timely display of any FAQ content that is required along with any Terms and Conditions that need to be updated.
- Liaise with the Sportsbook Management team with regards any issues and follow up with 3rd Party and internal Web development to ensure resolution.
- Follow up all outstanding customer queries and provide detailed updates and resolutions.
- Regular competitor analysis in local market to keep LiveScore ahead of the game.

**Key Skills/Experience**
- Fluent in written and spoken Bulgarian.
- Excellent knowledge of sports and betting products.
- Always thinking like a Player, from start to end of ideas. They are the cornerstone of every decision we make.
- Understanding of sports trading (preferred).
- Ability to react quickly to live sporting events.
- Strong analytical and problem-solving skills.
- Significant experience working within an operating Sportsbook.
- Excellent planning and organisation skills.
- High attention to detail.
- Excellent interper

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