Promotions Operations Executive

4 months ago

StokeonTrent, United Kingdom LiveScore Group Full time

**Hybrid working 2 days a week in the office**

**The Role**

As a Promotions Operations Executive, you will be part of a team responsible for the day to day running of our promotional activity. Reporting to the Promotional Operations Manager, you will ensure all promotions are working correctly and fulfilled in a timely manner. You will collaborate closely with other departments, in particular our customer facing teams to ensure a best-in-class experience for customers.

LiveScore Group is home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today. We are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved. We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.

We use our platform for positive social change and work to build a company our employees are proud to work for. We have a long-term commitment to diversity and inclusion. Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.
- We know a job description can often deter an applicant who does not believe they match 100% of our requirements. If you are interested in this position and have relevant experience, then we would still love to hear from you._

**Key Responsibilities**
- Manual Promotional fulfilment across all brands.
- Work closely with the Customer Service team to assist with customer queries in relation to promotions.
- Ensure our customer facing teams have all relevant promotional information ready and available.
- Identify any issues with active promotions and control the escalation process and be the point of contact.
- Test and provide quality assessment of upcoming promotions.
- Review and optimise customer journeys for all promotions.
- Work closely with the CRM team to communicate with customers when manually fulfilling promotions.
- Assist the CRM automation team to build and optimise the lifecycle promotions.
- Assist the wider promotions team to optimise promotional plans.
- Be responsible for the creation of automated promotions.
- Provide reports of issues and feedback in regard to promotional activity.
- Manage the content of the promotions page.
- Review on-site visibility of promotions.
- Act as a key stakeholder in all promotional product decisions.

**Skills, Knowledge and Experience**
- Strong knowledge of sports betting products and promotions.
- Proven experience in a Sportsbook and/or Casino environment.
- Strong problem-solving skills.
- Be comfortable working in a fast-paced environment.
- Always putting the customer experience at the forefront of decisions.
- Highly collaborative, works well as part of a team and understands the team and business needs.
- Ability to work to stringent deadlines based on the Sporting calendar.

**What can we offer?**- Company Performance bonus
- Hybrid working for all staff with flexible working opportunities
- Private Healthcare scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Virgin Family - access to exclusive Virgin offers and experiences
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Daily snacks, quality coffee, soft drinks and regular socials

  • Operations Executive

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Adaptable Recruitment Full time

    Adaptable Recruitment is excited to present a remarkable opportunity for a Director of Operations to join a premier manufacturing organization. This pivotal role is designed to spearhead transformation and oversee the Manufacturing Operations within the European division.Compensation: up to £85,000 based on experienceLeave Entitlement: 23 days plus Bank...

  • Operations Executive

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Adaptable Recruitment Full time

    Adaptable Recruitment presents an exceptional opportunity for a Director of Operations to join a leading manufacturer. This pivotal role is designed to spearhead transformation and oversee the Manufacturing Operations within the European sector.Compensation: up to £85,000 based on experienceLeave Entitlement: 23 days plus Bank HolidaysWork Arrangement:...

  • Service Promotions Executive

    4 months ago

    Stockton-on-Tees, United Kingdom SpaMedica Full time

    **SpaMedica is looking for a Field Executive/Service Promotions Executive to join the team in the North East covering Stockton to Newcastle.** If you are interested in travelling and cold calling practices promoting our NHS ophthalmology service, we want to hear from you! **Benefits of our Field Executive / Service Promotions Executive**: - £33,339 per...

  • Marketing Executive

    4 months ago

    Stoke-on-Trent, United Kingdom Alton Towers Resort Full time

    **Marketing Executive (Brand)** **About the Role** As a member of the Alton Towers Resort Marketing team, the **Marketing Executive (Brand)** role supports the Resort Brand Manager and wider marketing team in delivering the Resort’s marketing strategy which promotes, enhances, and protects the Alton Towers Resort brand. Reporting to the Resort Brand...

  • Marketing Operations Manager

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking a highly organized and detail-oriented Marketing Operations Manager to join our team at bet365. As a key member of our Marketing Delivery department, you will be responsible for ensuring the smooth execution of our global marketing campaigns.Key ResponsibilitiesCoordinate the delivery of content for multi-faceted marketing...

  • Overnight Marketing Operations Supervisor

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom BET365 Full time

    Position OverviewIdeal Candidate ProfileWe are seeking a dedicated Marketing Delivery Supervisor for the night shift, who will oversee our overnight operations. This role is crucial in managing the scheduling and execution of customer communications and promotional offers specifically for our Sports and Gaming sectors.The Marketing Delivery division plays a...

  • Manufacturing Operations Head

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Adaptable Recruitment Full time

    Adaptable Recruitment is excited to present a remarkable opportunity for a Director of Operations to join a premier manufacturing organization. This pivotal role is designed to spearhead transformation and oversee the Manufacturing Operations within the European sector.Compensation: up to £85,000 based on experienceLeave Entitlement: 23 days plus Bank...

  • Overnight Marketing Operations Supervisor

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom BET365 Full time

    Job OverviewPosition SummaryWe are seeking a dedicated Marketing Delivery Supervisor for the night shift, responsible for overseeing our overnight communication initiatives. This role involves assisting in the scheduling and execution of customer outreach and promotional offers specifically for our Sports and Gaming sectors.The Marketing Delivery Team plays...

  • Operational Support Specialist

    3 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Stoke-on-Trent. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide top-notch customer service and support...

  • Operational Support Specialist

    3 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Stoke-on-Trent. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide top-notch customer service and support...

  • E-commerce Executive

    3 months ago

    Stoke-on-Trent, United Kingdom RKW Ltd Full time

    **Job Description - E-Commerce Exec** **Job Title**: E-Commerce / Website Exec **Positions**: Full Time **Department**:Marketing **Reports to**: Head of Direct E-Commerce **Location**: Hybrid / Sutton House - Fenton We have a fantastic career opportunity to join our Web Marketing Team at RKW, Europe’s leading distributor and manufacturer of small...

  • Marketing Executive

    3 months ago

    Stoke-on-Trent, United Kingdom IAE Full time

    **Marketing Executive** Founded in 1969, IAE are the UK’s largest and leading manufacturer of livestock housing and handling equipment, equestrian stabling, industrial fencing and shelters. The company remains to be owned by the same family who set it up in 1969, and now employs over 450 people, which we are committed to investing in. IAE is based on a...

  • National Account Executive

    4 months ago

    Stoke-on-Trent, United Kingdom Navson Ltd Full time

    **National Account Executive** Navson is an FMCG brand-driven company, operating in a number of sectors. Thanks to their continued success and ambitious growth targets, Navson are now seeking an a sales professional to help it on its exciting growth journey. **Position Overview**: If you are a hungry and energetic with an eye for detail then this role...

  • National Account Executive

    3 months ago

    Stoke-on-Trent, United Kingdom Navson Ltd Full time

    **National Account Executive** Navson is an FMCG brand-driven company, operating in a number of sectors. Thanks to their continued success and ambitious growth targets, Navson are now seeking an a sales professional to help it on its exciting growth journey. **Position Overview**: If you are a hungry and energetic with an eye for detail then this role...

  • Executive Assistant

    4 months ago

    Stoke-on-Trent, United Kingdom H2 Consultancy (MIDLANDS) Full time

    Location: Stoke-on-Trent Work Type: Permanent Category: Administration **Salary**: £40000 - £50000 **Executive Assistant** Are you a proactive EA or Executive Assistant looking with a passion for supporting c-suite executives? If you have answered YES to the above, then DIVE IN for more information Working for an award-winning owner managed business...

  • Executive Chef Manager

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Miquill Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Chef Manager to join our team at Miquill. As a key member of our culinary operations, you will be responsible for delivering exceptional food service and managing our catering facilities.Key ResponsibilitiesTeam Management: Lead and manage a team of culinary professionals to ensure a...

  • Executive Chef Manager

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Miquill Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Chef Manager to join our team at Miquill. As a key member of our culinary operations, you will be responsible for delivering exceptional food service and managing our catering facilities.Key ResponsibilitiesTeam Management: Lead and manage a team of culinary professionals to ensure a...

  • Event Operations Coordinator

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Stoke City Football Club Full time

    Job Title: Event Operations CoordinatorStoke City Football Club is seeking a highly organized and detail-oriented Event Operations Coordinator to provide administrative support and coordination assistance in all areas of the Venue business operations.Main Responsibilities:Assist the Venue Operations Manager and Event Management team with general...

  • Event Operations Coordinator

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Stoke City Football Club Full time

    Job Title: Event Operations CoordinatorStoke City Football Club is seeking a highly organized and detail-oriented Event Operations Coordinator to provide administrative support and coordination assistance in all areas of the Venue business operations.Main Responsibilities:Assist the Venue Operations Manager and Event Management team with general...

  • E-Commerce Marketing Executive

    3 months ago

    Stoke-on-Trent, United Kingdom Safer Hand Solutions Ltd Full time

    E-Commerce Marketing Executive Up to £30,000 DOE Permanent Stoke on Trent My client are an established and reputable organisation who are a leading manufacturer and distributer of specialist items. They are one of the area’s biggest and most desirable employers in Staffordshire and across Europe. Due to continued growth, they are seeking an experienced...