Promotions Operations Executive

6 months ago

StokeonTrent, United Kingdom LiveScore Group Full time

**Hybrid working 2 days a week in the office**

**The Role**

As a Promotions Operations Executive, you will be part of a team responsible for the day to day running of our promotional activity. Reporting to the Promotional Operations Manager, you will ensure all promotions are working correctly and fulfilled in a timely manner. You will collaborate closely with other departments, in particular our customer facing teams to ensure a best-in-class experience for customers.

LiveScore Group is home to LiveScore, LiveScore Bet and Virgin Bet, three of the most exciting brands in the sports and gaming industries today. We are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved. We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.

We use our platform for positive social change and work to build a company our employees are proud to work for. We have a long-term commitment to diversity and inclusion. Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.
- We know a job description can often deter an applicant who does not believe they match 100% of our requirements. If you are interested in this position and have relevant experience, then we would still love to hear from you._

**Key Responsibilities**
- Manual Promotional fulfilment across all brands.
- Work closely with the Customer Service team to assist with customer queries in relation to promotions.
- Ensure our customer facing teams have all relevant promotional information ready and available.
- Identify any issues with active promotions and control the escalation process and be the point of contact.
- Test and provide quality assessment of upcoming promotions.
- Review and optimise customer journeys for all promotions.
- Work closely with the CRM team to communicate with customers when manually fulfilling promotions.
- Assist the CRM automation team to build and optimise the lifecycle promotions.
- Assist the wider promotions team to optimise promotional plans.
- Be responsible for the creation of automated promotions.
- Provide reports of issues and feedback in regard to promotional activity.
- Manage the content of the promotions page.
- Review on-site visibility of promotions.
- Act as a key stakeholder in all promotional product decisions.

**Skills, Knowledge and Experience**
- Strong knowledge of sports betting products and promotions.
- Proven experience in a Sportsbook and/or Casino environment.
- Strong problem-solving skills.
- Be comfortable working in a fast-paced environment.
- Always putting the customer experience at the forefront of decisions.
- Highly collaborative, works well as part of a team and understands the team and business needs.
- Ability to work to stringent deadlines based on the Sporting calendar.

**What can we offer?**- Company Performance bonus
- Hybrid working for all staff with flexible working opportunities
- Private Healthcare scheme + Employee Enhanced Assistance
- Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
- Subsidised gym membership
- Virgin Family - access to exclusive Virgin offers and experiences
- Life Assurance (x3 salary)
- Contributory Pension Plan
- Daily snacks, quality coffee, soft drinks and regular socials

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