IT Helpdesk Support Apprentice

3 weeks ago


Glasgow, United Kingdom QA Ltd Full time

**Employer description**

V.Group provides a full range of ship management and marine support services to the commercial shipping, cruise, energy, and defence industries around the world. After 30 years, both our network and our services continue to grow, making us the global leaderin ship management and marine services.

We have an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent.

V Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plansfor future growth.

**Salary - £17,000 per annum**

**Working Hours - Monday - Friday 9am - 5.30pm**

**Vacancy Description**:

- Provide telephone and remote support to Global offices and vessels ,maintaining a professional manner when dealing with users and peers.
- Attending Vessels and offices to provide IT support.
- Working with the ServiceDesk system to update users during the lifecycle of the request and resolve or escalate as required.
- Supporting all aspects of hardware used within the Group.
- Enforcing the IT security policy and procedures.
- Active Directory / User Administration
- Work within SLA laid down by IT management.
- Strictly adhere to the policies and procedures put in place by the VGroup VMS and IT policy documents.

**Required Skills**:

- Good interpersonal skills and the ability to interact with end users.
- Good Communication skills are essential.

**Hardware Knowledge**
- A good of knowledge of Desktops and Laptops
- A good of Knowledge of Printers
- A moderate level of knowledge of servers
- Mobile devices

**Software Knowledge of **
- Windows 10 Operating system
- Microsoft Active Directory Administration
- Microsoft O365 ( Including SharePoint / Teams)
- Networking experience would be preferential
- A basic level of knowledge of TCP/IP, switches and LAN and WAN topologies
- IP Telephony

**Important Information**

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”



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