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Technical Support Advisor

5 months ago


Glasgow, United Kingdom Applause IT Full time

**IT Helpdesk Technician - Windows, Mac, Desktop**

**Glasgow - £26,000 - £28,000 + Benefits**

Applause IT are searching for a **IT Helpdesk Technician** with experience in dealing with customer issues across both a Windows and Mac operating system who is sought by a scaling managed service organisation based in Glasgow.

The **IT Helpdesk Technician** will be responsible for providing technical and software support across the businesses customer base. Given the customer-facing focus of the role you will need to be able to work and discuss with both technicalteams and non-technical customers.

The successful **IT Helpdesk Technician** should have:

- Minimum of 2 years' experience of investigating software problems on Mac and/or Windows and iOS operating systems
- Experience with Serif support systems (Freshdesk ticketing, helpdesk and Jira Bug tracking software) and procedures preferred
- Experience of working with Vector, Desktop Publishing and Imaging products preferred

**IT Helpdesk Technician - Windows, Mac, Desktop**

**Glasgow - £26,000 - £28,000 + Benefits