Clinic Administrator

3 weeks ago


London, United Kingdom Care Oncology Clinic Full time

**Role outline**
- Deal with both straightforward and complex enquiries from a range of sources, including internal clinical teams, patients, relatives, carers as well as GPs and other third-party healthcare professionals.
- Ensure messages are communicated accurately and dealt with in an appropriate and timely manner.
- Accurately input, update, and retrieve data in a timely manner, using a variety of systems (electronic and paper based).
- Ensure information is held in a secure and confidential manner in line with data protection guidelines.
- Provide support for meetings as requested - book meeting rooms, send out supporting documentation (agendas, papers etc), take and distribute meeting notes and any administrative follow up actions as required.
- Assist in the compilation and reporting of weekly, monthly, and quarterly statistics in conjunction with Clinic Manager.
- Produce and maintain electronic rosters for the appropriate teams using dedicated internal systems.
- Undertake general office duties as required, including photocopying, scanning, faxing, etc.
- Provide any user training for new users.
- Undertake any other appropriate duties when required, demonstrating both flexibility and willingness to support others.

**Role Requirements**
- Admin/patient liaison experience within a healthcare environment.
- Excellent people skills.
- Excellent oral and written communication skills - ability to communicate sensitively and empathetically with a wide range of people, some of whom may be in distress.
- Passion and commitment to delivering the best care possible to the clinic’s patients and service users.
- Organised, attention to detail, process driven.
- Team player with ability to multi-task in a fast-paced environment within a growing organisation.

Care Oncology invests in its people - below is a summary of the organisation’s all staff development framework.
- The clinic seeks to ensure that all within the team have a grasp of the organisation’s structure, values and purpose and have opportunities for involvement in its further development.
- Staff are actively encouraged to contribute to identifying and meeting their own job-related development needs. This will be achieved through a variety of processes including regular 1-2-1s, annual appraisal and specific development reviews.
- Each staff member should attend all appropriate mandatory and statutory training as required by the organisation and /or their professional bodies.
- At the heart of our strategic vision, our “One Team” approach aims to support creative and flexible responses from every member of our workforce to benefit each person using our services. There is an expectation for everyone to support colleagues beyond their own team.
- This Job Description may change, and the duties listed are not exhaustive, but such change will only be made following consultation between the (relevant) "Manager" and the role holder._

**We expect high volume of applicants. Therefore, we will be able to assess only applicants with the highest score on assessments.**

**Salary**: £26,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

COVID-19 considerations:
Covid precautions in line with latest Government advice'

Ability to commute/relocate:

- London W1G 7HH: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Medical Receptionist: 1 year (required)

Expected start date: 28/04/2023


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