Telesales Advisor

5 months ago


Cardiff, United Kingdom Mon Motors Full time

**TELESALES ADVISOR - CARDIFF FORD PARTS PLUS**

We believe exceptional people make PartsPlus an exceptional place to work and are always looking for talented people to join our growing family. We are currently looking for a Telesales Advisor to join our busy team at Cardiff Ford Parts Plus

**In this role you will**:

- Handle incoming calls and customer enquiries within KPI’s
- Accurately identify Parts to meet the Customer sales requirements
- Utilise all product promotions effectively to achieve specific goals agreed
- Identify and leverage potential sales opportunities within Customer base
- Maintain own product knowledge and awareness of competitor activities
- Build strong working relationships with customers through regular contact with them on the phone and face to face visits
- Provide a high level of service to customers
- Assist, liaise with and support the Centre team to ensure good working relationships and delivery of excellent customer service
- Work with the Telesales Supervisor and others to achieve sales growth and provide a joined up approach to sales

**In order to be successful in this role you will need to**:

- Be a self-starter with a proven track record in building strong relationships and achieving sales growth in a B2B environment
- Be a confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
- Have a passion for providing a great Customer service experience
- Have the ability to relate well to others and work as part of a team
- Have excellent verbal and written communication skills with a professional telephone manner
- Be IT literate, preferably with a good working knowledge of MS Excel, CDK/Kerridge experience desirable

**Benefits**:

- Attractive Pension
- Life Assurance Scheme
- Car Benefit Scheme (also available for immediate Family)
- Employee Discount (Vehicles, Parts & Servicing)



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