Parts Telesales Advisor

4 weeks ago


Cardiff, Cardiff, United Kingdom Renault Retail Group UK Full time

Job Title: Trade Parts Sales Specialist

Job Summary:

We are seeking a highly motivated and experienced Trade Parts Sales Specialist to join our team at Renault Retail Group UK. As a Trade Parts Sales Specialist, you will be responsible for selling branded automotive car and LCV parts, accessories, and consumables to new and existing b2b trade customers, local and regional businesses, and fleet clients.

Key Responsibilities:

  • Achieve sales targets by developing trade accounts and up-selling opportunities by phone and email.
  • Sustain 98% or higher calls answered, ensuring accuracy of all orders.
  • Make courtesy calls to customers before delivery van cut-off times.
  • Ensure customer orders are issued to the correct van routes.
  • Deliver top-quality customer service at all times.

Requirements:

  • Current experience in automotive parts office experience/motor factors telesales is essential.
  • Excellent communication skills and the ability to organise yourself effectively while working under pressure.
  • Highly customer-focused with a strong understanding of business-to-business sales.

Working Hours: Monday to Friday 8:30am to 5pm with 30-min lunch break, plus 1-in-3 Saturday mornings, 8:30am to 12:30pm.

Benefits: 25 days holiday + 8 bank holidays, pension including life assurance, employee and family discounts on products and services, eye care vouchers, subsidised car option after 3 months' service, share incentive scheme, and superb career opportunities Group-wide.



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