Sales Advisor
5 months ago
**Company description**:
**Job Title**: Sales Advisor
**Location**:Cardiff - Hybrid
**Salary**: £22,486 (Average OTE £32,486)
**Additional Benefits**:Up-to 10% Bonus
**Employment Type**:Permanent Full-Time
**AA Summary**
Thought The AA only provide roadside assistance? Think again.
For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Lean Analyst, you’ll play a key part to our success and join us on this exciting motoring journey.
LI-THEAA #LI-Hybrid
**This is the job**:
Are you customer service driven with proven business development and sales experience? As a Customer Sales Advisor you will build relationships with our clients and help to drive revenue and growth for The AA Driving School and BSM Driving School.
This is an excellent opportunity for a sale driven individual to work within a growing team, where you will be responsible for converting pre-qualified leads and managing your client portfolio.
Do you have a passion for supporting others, where collaboration and client relations places you at the heart of the operation? If this sounds like you, we would love to hear from you
**What will I be doing?**:
You will be working in a supportive, engaging, and competitive team environment, closely with other parts of the business necessary to facilitate a new customer acquisition, such as Trainee Account Management, Finance, Fleet, and Instructor onboarding.
- Converting all possible enquiries received through expert knowledge of the products and services.
- Communicating with new client leads as well as managing own backlog of call-backs or other inbound live daily enquiries.
- Ensuring all Prospect and Sale stages are clearly and correctly updated to facilitate personal and team reporting of overall Sales performance, in line with monthly targets.
- Ensure Treating Customers Fairly is embedded in the culture of the AA to deliver the six customer outcomes of right culture, right information, right delivery, right targeting, right advice, and right post sales treatment.
**What do I need?**:
- Proven telephone sales experience (desirable but not essential)
- Proven Customer Service experience
- Have a drive and motivation to do the right thing for our customers and deliver excellent results for the business by archiving and exceeding sales targets, to earn uncapped sales incentives.
- Experience building rapport and understanding over time with potential new customers, providing ongoing support and advice during a potentially long decision-making process.
- Preferably experience of working in a regulated telesales environment, taking care adhere to relevant FCA guidelines on language and script where required.
- Demonstrable experience working with proprietary IT systems for Customer Management and Sales.
**Additional Information**:
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
- Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products
- 25 days annual leave plus bank holidays + the option to buy additional annual leave
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Pension scheme available up to 7% contribution
- Access to the EV discount scheme
Plus, so much more
As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks.
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