Medical Administrator

JOB TITLE: Care Co-Ordinator (Administration) **This is a non clinical role.**

**Hours: Part Time 22 hours per week**

**Practice Structure**
The Chislehurst Partnership is a friendly high achieving suburban partnership in the London Borough of Bromley with a countryside feel. Currently operating as a dual site practice (The Chislehurst Medical Practice & The Woodlands Practice) there are 10 partners, with 5 salaried doctors and full complement of nurses including ANP and HCA.

**Job Summary**
Care Coordinators could potentially provide extra time, capacity, and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the practice team to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. This is achieved by bringing together all the information about a person’s identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Care Coordinators should be familiar with the six components of the universal model for personalised care with a specific focus on:

- Supported self-management, especially for people with long-term conditions
- Shared decision-making between professionals and the people they support
- Social prescribing and community-based support
- Personalised care and support plans
- Choice - over where and how people receive care
- Personal health budgets for people with complex physical needs

**Responsibilities of the post -**
- Carry out administrative work to support patient clinics such as vaccination clinics, and nurse clinics including setting up clinics, arranging appointments, liaising with other staff and patients when necessary;
- Liaise with administration team with regards to practice indicators and targets;
- Monitor Practices’ performance against contract targets and support work towards achieving those targets and feed back to the Contracts Manager;
- Carry out administrative work for meetings
- Carry out searches on the clinical computer system and analyse data, following practice procedures ensuring patients are encouraged to attend for clinical reviews
- Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care;
- Provide co-ordination and navigation for patients and their carers across health and care services working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals;
- Work with patients, their families and carers, to improve their understanding of their condition.
- Support patients to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.
- Help patients to manage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care.
- Assist patients to access self-management education courses, peer support, health coaching and other interventions that support them in their health and wellbeing, and increase their levels of knowledge, skills and confidence in managing their health.
- Provide co-ordination and navigation for patients and their carers across health and care services. Helping to ensure patients receive a joined-up service and the appropriate support from the right person at the right time.
- Proactively identify and manage a caseload, which will include patients with long-term health conditions, and where appropriate, refer back to other health professionals.
- Support other members of the administration team
- Maintain good communication with all members of the practice
- Participate in training, as appropriate;
- Work within organisation policies, procedures and guidelines.
- Provide holiday/sickness cover for your colleagues as agreed
- Any other duties reasonable to your position

**General**

The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the practice business plan.

**Location**

**Woodlands Site - 11 Red Hill, BR7 6DB**
**Chislehurst Site - 42 High street, Chislehurst, BR7 5AQ**

**Job Type**: Part-time

Pay: From £11.50 per hour

Schedule:

- Day shift
- Monday to Friday

Work Location: In person