1st Line Support Engineer
3 weeks ago
**1st Line Support Engineer**
**Crawley**
**£23,000 - £27,000**
An amazing opportunity for an 1st Line Support Engineer to develop in an established and growing company in an exciting role, where you will be responsible for being the first point of contact for any IT problems within the business.
On offer is a role where you will be able to develop further into your career and deal with the latest IT technologies. The role has been designed to help support you with in learning and developing yourself while performing the job. The role will be 5 daysonsite
The company are a family-owned business and are an automotive retailer representative for luxury brand cars. They currently have over twenty business across multiple sites in the UK.
This is a fantastic opportunity to be able to work with the latest technologies, work with an established company allowing you to further your IT career with highly technical / knowledgeable colleagues. The company are keen on funding staff certifications,and you will have the opportunity to discuss this with them.
**The person**:
- **A minimum of 1 years of experience working in an IT service providing 1st line support**:
- **Experience providing good customer service**:
- **Some knowledge of Windows 10, hardware builds, telephony issues and providing printer support**:
- **Knowledge of working in a ITIL framework**:
- **Driving licence (preferable)**
**The role**:
- **Working alongside the 1st line team in managing and supporting customer service engagements**:
- **Taking ownership of logging service requests, incidents, problem records and change requests within the ticketing system**:
- **Being proactive in escalating issues to the Service Delivery and 2nd/ 3rd line team when necessary**:
- **Follow the ITIL aligned service desk practices during ticket management**
Reference Number: BBBH168973
This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.
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