2nd Line Support Engineer

1 month ago


Crawley, United Kingdom Techunite Ltd Full time

Techunite are recruiting for a 2nd Line IT Helpdesk Engineer to join the expansion of a growing company in Crawley.

You will be responsible for day-to-day 2nd line support - the upkeep, configuration and reliable operation of client and internal computer systems, servers, and security systems. You will assist the 1st line team and the IT manager with any 3rd line supporttasks

Occasionally there will be some basic and local site visits so this engineer does need to have a UK driving license and car (mileage will be paid and covered).

**key Responsibilities**:

- Provide 2nd line technical support queries professionally and efficacity, maintaining a high degree of customer service
- To work effectively and productively with the rest of the team to make sure all 1st/2nd/3rd Line support calls are escalated and resolved
- Take ownership of client issues, perform technical diagnosis and fixes
- Network infrastructure installs/upkeep
- Server installs/upgrades
- Document all calls on our Helpdesk system
- To ensure all SLA’s are met

**Key Requirements**:

- Previous IT Support/Helpdesk experience
- Experience providing day to day 1st and 2nd line support
- Basic experience with Active Directory, Office 365, Windows Server, Azure, VMWare, Hyper V, Network Infrastructure
- Knowledge of networking technologies & protocols
- Full Driving license & car
- Excellent communicator



  • Crawley, United Kingdom Rise Technical Recruitment Limited Full time

    **2nd Line Support Engineer** **Crawley** **£25,000 - £32,000** An amazing opportunity for an 2nd line Support Engineer to continue their development in an established and growing company in an exciting role, where you will be responsible for being the escalation to the 1st line support engineers and solve more challengingtechnical issues On offer is a...


  • Crawley, United Kingdom Gold Group Ltd Full time

    **2nd Line IT Helpdesk Engineer Crawley, West Sussex** **Brief** 2nd Line IT Helpdesk Engineer needed for a highly reputable IT Solutions organisation based in Crawley, West Sussex who are looking to employ an experienced and well-rounded 2nd Line IT Helpdesk Engineer that takes pride in their work. The 2nd Line IT Helpdesk Engineer responsible for the...


  • Crawley, United Kingdom TN Recruits Full time

    2nd Line support Analyst - 1 to 2 month Contract Due to great progression and growth, this Crawley based company is now seeking a 2nd Line Support Analyst working on a 1 to 2 month contract, starting immediately! You will be joining their hardworking and dedicated team to complete a varied range of diagnostic and technical support...


  • Crawley, United Kingdom Remit Resources Full time

    IT Support Analyst needed for this large, enterprise sized professional services business in their Crawley office. The role will involve providing 1st & 2nd Line IT support to their user base, resolving where appropriate and escalating to 3rd line teamwhen needed. The IT Support Analyst will also be responsible for setting up desktops, laptops and servers...


  • Crawley, United Kingdom Rise Technical Recruitment Limited Full time

    **1st Line Support Engineer** **Crawley** **£23,000 - £27,000** An amazing opportunity for an 1st Line Support Engineer to develop in an established and growing company in an exciting role, where you will be responsible for being the first point of contact for any IT problems within the business. On offer is a role where you will be able to develop...


  • Crawley, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support Engineer {**Engineering**}** Crawley **£30,000 to £35,000** + Life assurance + Private Healthcare + Progression + Training + Company Benefits Are you an IT Support Engineer looking to join an innovative manufacturer at the forefront of leading technologies, working for a company who strive to continuously invest in their employees, through...


  • Crawley, United Kingdom TLP Consultancy Ltd Full time

    My client, a long established and prestigious retailer in the automotive sector, is actively seeking two further team members to join their busy help desk support team supporting 1200 users. You will also responsible for the routine monitoring of systems (alerts), system maintenance (both hardware and software, i,e patching, planned and emergency hardware...


  • Crawley, United Kingdom Ashdown Group Full time

    In this position, you will be required to carry out 1st line support both onsite and remotely to clients, as well as over the phone. You will be tasked with raising tickets, whilst escalating any complex issues to the senior engineering team if you are unableto resolve the issue within an acceptable timeframe. You must ensure that all tickets and timesheets...


  • Crawley, United Kingdom Ernest Gordon Recruitment Limited Full time

    **IT Support Engineer {**_Engineering_**}** Crawley **£30,000 to £35,000** + Life assurance + Private Healthcare + Progression + Training + Company Benefits Are you an IT Support Engineer looking to join an innovative manufacturer at the forefront of leading technologies, working for a company who strive to continuously invest in their employees, through...


  • Crawley, United Kingdom Gold Group Ltd Full time

    **1st Line IT Helpdesk Engineer Crawley, West Sussex** **Brief** 1st Line IT Helpdesk Engineer needed for a highly reputable IT Solutions organisation based in Crawley, West Sussex who are looking to employ an experienced and well-rounded 1st Line IT Helpdesk Engineer that takes pride in their work. The 1st Line IT Helpdesk Engineer responsible for the...

  • 3rd Line Engineer

    2 months ago


    Crawley, West Sussex, United Kingdom Jago Consultants Full time

    3rd Line Engineer based in Crawley. My client specialise in providing customised, rock-solid IT solutions to help grow & evolve businesses. You will be working as part of a team to provide 3rd Line Technical Support to their clients. To maintain a high degree of client service ensuring responses are accurate and within the SLA. You will be required to take...


  • Crawley, West Sussex, United Kingdom Remote Worker Ltd Full time

    Join to apply for the It Support Engineer role at RemoteWorker UK Join to apply for the It Support Engineer role at RemoteWorker UK Sign in to save It Support Engineer at RemoteWorker UK . Techunite are recruiting for an IT Support Administrator who will be responsible for the day to day administration and first line support of the...


  • Crawley, United Kingdom Line Up Aviation Full time

    My client is looking for a Sales Support Administrator to join on them on a Permanent basis. As a Sales Support Administrator, you will be responsible for supporting the Sales Manager as the first point of contact for customers globally enquiring about product availability. Role: Sales Support Administrator - Permanent Role Pay: £24-25,000 per annum PAYE ...


  • Crawley, United Kingdom Line Up Aviation Full time

    My client is looking for a Sales Support Administrator to join on them on a Permanent basis. As a Sales Support Administrator, you will be responsible for supporting the Sales Manager as the first point of contact for customers globally enquiring about product availability.Role: Sales Support Administrator - Permanent Role Pay: 24-25,000 per annum PAYE...


  • Crawley, West Sussex, United Kingdom Line Up Aviation Full time

    My client is looking for a Sales Support Administrator to join on them on a Permanent basis. As a Sales Support Administrator, you will be responsible for supporting the Sales Manager as the first point of contact for customers globally enquiring about product availability.Role: Sales Support Administrator - Permanent Role Pay: 24-25,000 per annum PAYE...


  • Crawley, United Kingdom Reed Business Support Full time

    Our client based in the heart of Manor Royal are seeking an Service Support Coordinator to join their service support team. They are looking for someone to start with them immediately on a rolling 12 month contract. The Service Support Coordinator plays a key role in ensuring that day to day service support activities are completed smoothly and...


  • Crawley, United Kingdom Better Days Recruitment Full time

    A fantastic permanent opportunity to join an established professional services business located in West Sussed as an IT Service Team Leader. The current IT Support for the business is provided by a mix of an external Vendor for 1st line Service Desk and in-house team providing 1st and 2nd Line IT Deskside support. Providing all aspects of IT support from...


  • Crawley, United Kingdom Thales Full time

    Location: Crawley, United KingdomIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Together...


  • Crawley, United Kingdom Thales Full time

    Location: Crawley, United KingdomIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Together...


  • Crawley, West Sussex, United Kingdom Jago Consultants Full time

    My client specialise in providing customised, rock-solid IT solutions to help grow & evolve businesses. You will be working as part of a team to provide 3rd Line Technical Support to their clients. You will be required to take escalations, understand the problem, resolve and perform root cause analysis for varying technical issues.  Broad experience of the...