Third Line Engineer/3rd Line Support Engineer
4 weeks ago
My client specialise in providing customised, rock-solid IT solutions to help grow & evolve businesses. You will be working as part of a team to provide 3rd Line Technical Support to their clients. You will be required to take escalations, understand the problem, resolve and perform root cause analysis for varying technical issues.
Broad experience of the entire solution stack from Data Centres and Networks through to operating systems & databases from within an internet/ or infrastructure solutions environment based around Virtual Desktop, VMWare/ESX, Microsoft, Routing, Switching & Back ups
Support Senior Management to encourage and enforce the application of industry working standards
Active Directory / Group Policy / DNS / DHCP
Infrastructure installation, hardware refresh and other projects
Installing & configuring hardware / software
Network Troubleshooting
At-least 5 years experience in IT Support
Office 365, MS Server, Sharepoint 2016 Admin & troubleshooting knowledge
Experience in SRX Firewall installations & switch installations
Firmware & OS Maintenance, including Microsoft and 3rd Party Patching
Active Directory & Group Policy
Strong knowledge of IT concepts, legislation and systems
Experience in installing, configuring and troubleshooting Windows 8 and 10
Understanding of data protection and data security
Experience of providing remote user support
Monday to Friday – Shift Patterns vary (7am-15:30pm), (8am-16:30pm), (9am-17:30pm), (10am – 18:00pm) – discussed at interview stage
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