Administrative Officer

3 months ago

Hemel Hempstead, United Kingdom Central London Community Healthcare NHS Trust Full time

CLCH Hertfordshire Adult Community Services -CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting

An opportunity has arisen for a permanent full-time administrator to provide strong administrative support to the Long Covid Service.

You will act as a first line of contact with the patients and other health professionals so will be required to have a professional manner, very good communication skills and a high level of attention to detail.

You will need to manage your workload and set priorities each day as it is imperative objectives are met. The role involves the use of specialized IT systems such as The National Patient Database and SystmOne for which training will be provided but a need for flexibility, accuracy and confidentiality is essential.

You must be able to work independently as well as within a team using initiative to meet the team’s deadlines.

The service is based in Hemel One in Hemel Hempstead.
- To support management of Long Covid Service rotas and waiting lists to ensure maximum productivity within available capacity.
- To work with the Long Covid Service Lead to actively manage short and long-term sickness and absence to ensure business continuity plans are adhered to.
- To work closely with other SPA services, external services, and charities to ensure smooth transition for patient in support and care.
- To work collaboratively with the Long Covid service and appropriate CLCH departments to ensure service users’ needs and experiences are addressed, e.g. capturing patient stories, PALS issues and patient complaints.

Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.

Just as we care about our patients’ wellbeing, we care about yours

**We can offer you**:

- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
- Car lease scheme *T&C’s apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career

As an NHS trust, we are committed to equal opportunities and ensuring equality and diversity in the workplace.

**We have a number of staff networks**: Disability and Wellbeing Network (DAWN), Race Equality Network and the Rainbow Network which supports LGBT+ staff. Each network has a champion who is an executive director at the Trust and they hold regular meetings to discuss issues and make plans to improve CLCH.
- To book appointments and manage cancellations or amendments in a timely manner.
- To take initial responsibility for the local resolution of problems that may arise with staff/service users/patients and to deal with complaints according to CLCH policy and procedures if requested by the management team.
- To work as a team member with other clerical staff and Long Covid service staff and provide cover for other administrators/team members when necessary or as directed.
- To undertake photocopying, faxing, scanning and pulling of confidential and non-confidential information.
- To utilise relevant IT systems to enter and retrieve data ensuring all details are accurately registered and documented and recorded in a timely manner.

Please see attached job description for full roles and responsibilities

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