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Customer Service Advisor

5 months ago

Wigan, United Kingdom Dino Decking Ltd Full time

We are seeking a talented and motivated individual to join our team as a Customer Support Advisor. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our valued customers. You will be working in a fast-paced environment where you will need to multitask and work independently.

**Responsibilities**:

- Assist customers with placing orders, tracking shipments, and resolving product issues
- Provide product recommendations and educate customers on product features and benefits
- Investigate and resolve customer complaints and issues.
- Generating quotes
- Updating customer orders
- Other responsibilities as and when required

**Requirements**:

- Prior customer service experience, preferably in a call center or retail environment
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making skills
- Ability to work independently and manage multiple priorities in a fast-paced environment

Due to the nature of the business, we experience our busiest time of the year, from March to September, and as such, we require all hands on deck to ensure smooth operations.

That being said, we understand the importance of taking time off to recharge and refresh. We would prefer if annual leave were taken during the quieter period, which is typically between October and February.

During this time, the workload is significantly lower, and taking time off would have mínimal impact on the team's productivity.

Hours are 9-5.30 Monday to Friday - Full training will be given.

Benefits include 4 weeks paid holiday plus bank Holidays, Government approved pension scheme and sick pay.

Please reply to this advert with your CV and a cover letter is essential, detailing why you feel this position is right for you

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: One location

Application deadline: 22/03/2023