Service Advisor

5 months ago

Chelmsford, United Kingdom Motorparks - Preston Full time

**We are Motorparks.**

Join us at Motorparks, where we're revolutionising the used car industry with a powerful sustainability mission at our core. With the mantra "drive to net zero," we're not just another automotive retailer - we're pioneers of change.

Motorparks is part of the Cambria Investment Holdings Group of Companies which includes Cambria Automobiles, Grange Motors, Invicta Motors and SOGO Mobility.

Imagine being part of a team that goes beyond traditional roles, from visionary managers to dynamic Sales Associates, Product Genius, Service Advisors, and skilled Technicians. What sets us apart? Every vehicle we sell comes with its carbon emissions fully offset for the entire first year with an option to offset for the time the vehicle is owned by the customer.

Imagine being part of a team that goes beyond traditional roles, from visionary managers to dynamic sales associates, service advisors, and skilled technicians. What sets us apart? Every vehicle we sell comes with a promise: its carbon footprint will be fully offset for the entire first year.

Our pride in our **ESG **(Environmental, Social, and Governance) credentials is matched only by our unwavering commitment to creating a better, greener future. If you're passionate about **THE PLANET**, automobiles, innovation, and **PROVIDING WORLD CLASS SERVICE**, join us on this exciting journey towards a sustainable tomorrow. Be a part of the cutting-edge new business that's reshaping the industry.

**Join the journey #engageyourcareer**

**Becoming a Service Advisor for County Motorparks at Chelmsford**

The perfect role for people who enjoy **interacting with others** using their own **solution driven** flair to ultimately deliver their **unique world class experience**, within the diverse and never boring. Aftersales operation

We are a progressive and innovative group who strives to deliver excellence to our associates. Our Service Advisors have access to a fantastic **bonus structurefantastic opportunity to maximise your targets**

**Looking after Our Associates all the other perks**
- **Salary up to £25K**
- **Exceptional performance related bonus scheme **- up to **£5K** per annum
- **Associate Assistance Programme (inc. counselling, GP Service, Physio Advice, Helpline)**
- **Cycle to Work Scheme** - the company operates this scheme, to support our associate’s health and wellbeing, and our focus on the environment.
- **23 days annual leave** - for all associates plus the 8 Bank Holidays.
- **Long Term Service Awards **and **Annual Associate Recognition Awards **-These awards are for our fantastic associates as a recognition initiative.
- **Associate** **Discounts for MOT’s Parts, service, and Sales - **Associates haveaccess to some amazing discounts not forgetting our **Associate Family discount **too**.**
- **Vehicle Flexi-lease affinity scheme with SOGO Mobility - **this offer is available to all associates.
- **Life Insurance Benefit **- is provided to every associate after 3 months service
- **Annual Associate Engagement Survey**
- **‘Women in Cambria’ network INSPIRE**

**It’s all about you turn the ordinary into the extraordinary**

You are an **ambitious** and **confident** individual who thrives to deliver a personalised and unforgettable guest experience and hit your targets with your own unique style

You can deliver an **empathic approach** with all guests.

You have at least 2 years’ experience in a **customer service environment** with the **passion and drive** to match

You are confident on the **computer,** with a high level of ability to deliver on processes and compliance requirements. With exceptional **organisational** skills.

You have a **‘Full Clean UK Driving Licence’.**

**What does a normal day look like?**

A normal day is always different from both yesterday and tomorrow

It is a role of variety, autonomy, and diversity.
- Be the liaison between the Guest and the Workshop.**making sure it all happens smoothly**
- Talking to guests about all faults, repairs, and the solutions available to them
- Actively promoting products or services to guests as appropriate
- Taken lead on ensuring that all computerised records are accurate, up to date and clear.
- Uses skill to support guests who are dissatisfied with any matters relating to the Service operation, and develop and deliver a solution drive approach
- Playing a key role in the day-to-day operation of the business as a whole

A successful Service Advisor will always deliver a world class service, with professionalism and integrity. With a work pattern which encompasses the fantastic opportunities presented on a Saturday, on an agreed rota arrangement.

**We are at the top of our game**
- **Motorparks and Cambria Automobiles are an equal opportunities employer. **_
- **Your data will be held in line with the General Data Protection Regulations 2018.**_

**Job Types**: Full-time, Permanent

**Salary**: Up to £25,000.00 per year

**Benefits

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