Customer Service/administrative Assistant

2 months ago

Hove, United Kingdom United Chiropractic Association Full time

**Part-time Customer Service and Admin Assistant**

**£14000 per annum**

**18 hours (Monday, Tuesday & Friday working days)**

**Based in Hove, East Sussex**

Are you a highly organized and detail-oriented individual with a passion for natural health?

We are seeking a dedicated Administrator to join our friendly team based in our Head Office located minutes from the seafront in Hove. In this part-time role (18 hours a week), you will be responsible for assisting our head office team and ensuring excellent customer service relationships with our membership.

Your key responsibilities will be:

- Admin assistance to CEO, executive board and head office team as required
- Database - data entry / maintenance
- Merchandise - updating website / ordering / purchasing / sending out / invoicing
- General office supplies - ordering and management
- Website - management of membership resources
- Advertising - processing advert requests / issuing invoices / chasing payment / advert maintenance on website
- Admin assistance to our events team
- Mail - conference advertising / magazine / general post
- Light cleaning of office internally and externally to maintain a professional environment at all times.

*There will need to be flexibility to cover holiday and sickness leave. Occasional attendance over a weekend to attend the companies' conferences & workshops is also required.*

**To be successful in this role, you should have**:

- A GCSE or equivalent qualification with strong proficiency in Maths and English.
- A minimum of 2 years of experience in a similar role, preferably in a small organization.
- Proficiency in database management and accurate data entry.
- Strong communication skills to effectively interact with members, the executive board and colleagues.
- The ability to work independently, take initiative, and be a team player.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
- Excellent attention to detail, problem-solving skills, and the ability to handle member queries and issues.
- A positive, customer-focused attitude and excellent customer service skills.
- Basic knowledge of general office maintenance and willingness to provide assistance when needed.
- A UK driving licence

If you possess these skills and attributes, we offer a supportive and collaborative work environment where you can contribute to the success of our organization.

Benefits include chiropractic care allowance, 20 working days paid holiday + bank holidays (pro rata) + lieu days.

Join us and be part of a friendly, growing association that puts its members at the heart of everything we do.

**Job Type**: Part-time

Pay: £14,000.00 per year

Expected hours: 18 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Health & wellbeing programme

Ability to commute/relocate:

- Hove: reliably commute or plan to relocate before starting work (required)

Application question(s):

- You are required to attend our twice-yearly events in Birmingham and Heathrow. This will require your attendance over 2 weekends including an overnight stay on both occasions. Time in lieu is offered. Please confirm you are available to do this.
- Must be proficient in Excel and Word and love following processes with a high level of attention to detail.

**Experience**:

- Administrative: 2 years (required)
- Customer support: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 17/11/2023
Reference ID: UCA2023ADMIN

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