Current jobs related to Client Services Administrator - Hove - Crunch

  • Client Services Administrator

    4 months ago

    Hove, United Kingdom Crunch Full time

    **About Crunch**: Crunch is a multi-award winning Software as a Service (SaaS) company born in the heart of Brighton with a brilliant team of 130, and over 40,000 users of our software. Together, we single-handedly pioneered a complete online accounting solution to empower self-employed contractors, freelancers and micro-businesses in the UK, helping them to...

  • Client Service Support Executive

    4 months ago

    Hove, United Kingdom Legal & General Investment Management Full time

    Your role at a glance The Client Service Support Executive will support LGIM’s client’s across all aspects of their client journey lifecycle by providing efficient and effective administration and operational servicing to deliver a positive client experience. What you'll be doing - Working as part of a team to provide an efficient and effective...

  • Client Service Support Executive

    3 months ago

    Hove, United Kingdom Legal & General Investment Management Full time

    Your role at a glance The Client Service Support Executive will support LGIM’s client’s across all aspects of their client journey lifecycle by providing efficient and effective administration and operational servicing to deliver a positive client experience. What you'll be doing - Working as part of a team to provide an efficient and effective...

  • Customer Service Administrator

    4 months ago

    Hove, United Kingdom Brook Street Full time

    **Location**: Hove (hybrid working available) **Salary**: £23000 basic + incentives and bonus **Benefits**: Birthday off, Pension scheme, Flexible lunch hours, Christmas and Summer lunches, Staff socials **Hours**: Full time Mon - Thurs 08:30 - 17:30 Fri - 08:30- 16:15 Are you looking to work within an energetic and friendly team? Our client is looking...

  • Operations Administrator

    3 weeks ago

    Hove, United Kingdom First Recruitment Services Full time

    We’re recruiting for an Operations Administrator to join well-established company based in Brighton, where you will oversee the operations and maintenance of the procedures across the business. Ideally, you’ll have previous experience with forecasting reports and managing inventory and stock control. As an Operations Administrator your role will...

  • Procurement Administrator

    3 months ago

    Hove, United Kingdom Custom Pharma Services Full time

    Job Advert **We have an exciting new opportunity for a Procurement Administrator to join our busy Supply Chain team based in Hove, to support our Procurement Coordinator to ensure an efficient and effective use of company resources.** **About Custom Pharma Services (CPS)** Custom Pharma Services is located in Brighton, UK since 1979 and is a full-service...

  • Client Executive

    3 months ago

    Hove, United Kingdom Close Brothers Group Full time

    **OVERALL SUMMARY** **RESPONSIBILITIES** - Provide on hand support for client managers with effective handling of client queries, requests, internal administrative and reporting requirements. - Maintain our processes and systems in respect of Agreement changes, aligned to our business authorities. To include variation letters and legal documentation...

  • Mortgage Administrator

    4 months ago

    Hove, United Kingdom Sawyer & Co Full time

    An exciting opportunity has arisen for a Mortgage Administrator to join Sawyer and Co Financial Services. The post will be for 12-20 hours a week with flexible working hours between 9am and 5pm. The Mortgage Administrator will be supporting Mortgage and Protection Advisers by engaging with clients, lenders, protection providers and third parties. TASKS AND...

  • Mortgage Administrator

    3 months ago

    Hove, United Kingdom Sawyer & Co Full time

    An exciting opportunity has arisen for a Mortgage Administrator to join Sawyer and Co Financial Services. The post will be for 12-20 hours a week with flexible working hours between 9am and 5pm. The Mortgage Administrator will be supporting Mortgage and Protection Advisers by engaging with clients, lenders, protection providers and third parties. TASKS AND...

  • Administrative Support Specialist

    2 weeks ago

    Hove, Brighton and Hove, United Kingdom Blakemore Recruitment Full time

    We are currently recruiting for a highly regarded Financial Planning practice in the industry who are looking for an experienced IFA Administrator to join their team.This company specializes in illuminating their clients' financial world, building clarity and confidence in their minds, and optimizing every experience they have with them.Key...

  • IFA Administrator

    4 weeks ago

    Hove, United Kingdom Blakemore Recruitment Full time

    We are currently recruiting for a highly regarded Financial Planning practice in Hove who are looking for an experienced IFA Administrator to join their team. This company illuminate their client's financial world. Building clarity and confidence in their mind and optimising every experience they have with them. Responsibilities The IFA Administrator is...

  • Financial Planning Administrator

    3 weeks ago

    Hove, Brighton and Hove, United Kingdom Blakemore Recruitment Full time

    We are currently recruiting for a highly regarded Financial Planning practice in the UK who are looking for an experienced IFA Administrator to join their team.This company specializes in illuminating their clients' financial worlds, building clarity and confidence in their minds, and optimizing every experience they have with them.Key Responsibilities:The...

  • Administrator

    4 months ago

    Hove, United Kingdom Page Personnel Full time

    Immediately Available - Strong Administrative skills **About Our Client**: Our client is a respected leader in the Telecommunications sector in Hove. As an Administrator your responsibilities will include: - Ensure accurate data entry and maintenance of data systems - Regularly update and manage company databases - Support data-related projects and...

  • Project Administrator

    3 months ago

    Hove, United Kingdom Page Personnel Full time

    Immediately Available - Excellent attention to detail **About Our Client**: The company is a respected player in the Admin and Secretarial industry and based in Hove. They pride themselves on their commitment to innovation and high-quality service delivery. As a Project Administrator your responsibilities will include: - Organising, attending and...

  • Office Administrator Apprentice

    3 months ago

    Hove, United Kingdom Next Step Apprenticeships Full time

    Our client are a data protection and legal consultancy company, who are looking for an Office Administrator apprentice to join their dynamic team. They have decades of experience dedicated to supporting businesses and a deep understanding of data protection laws and regulations. This presents an excellent opportunity to delve into a diverse role...

  • Client Support Specialist

    1 month ago

    Hove, Brighton and Hove, United Kingdom Legal & General Full time

    Position OverviewWe are seeking Client Support Specialists to become integral members of our Group Protection division. This position offers a hybrid work model, combining both in-office and remote responsibilities. Your primary duties will encompass:Facilitating the onboarding process and ongoing management of Group Protection policiesEngaging in effective...

  • Ifa Administrator

    3 months ago

    Hove, United Kingdom IEP Financial Ltd Full time

    **Role purpose** We are seeking an IFA Administrator with at least 2 years experience. You will be working as part of a team providing timely and efficient support to the Advisers in conjunction with the Paraplanners. **Responsibilities** - Provide administrative support to Advisers and Paraplanners. - Input and maintain data on the Company’s back office...

  • Payroll Administrator

    3 weeks ago

    Hove, Brighton and Hove, United Kingdom Office Angels Full time

    About the Role:We are seeking a highly motivated and experienced Payroll Assistant to join our team at Office Angels. As a Payroll Assistant, you will play a crucial role in supporting our clients by ensuring accurate and timely payroll processing.Key Responsibilities:Manage payroll for a diverse client base, utilizing payroll systems for weekly and monthly...

  • Ifa Administrator

    4 months ago

    Hove, United Kingdom Kent Recruitment Bureau Full time

    Hove | Hybrid | £22,000 to £28,000 Permanent | Full-time | IFAAdmin-Hove Our client is looking for an **IFA Administrator** to join their team based in Hove. You will be working as part of a team providing timely and efficient support to the Advisers in conjunction with the Paraplanners. **Responsibilities** - Provide administrative support to Advisers...

  • Customer Administrator

    3 months ago

    Hove, United Kingdom Page Personnel Full time

    Immediately Available - Previous Customer Service experience **About Our Client**: The company is an established leader in the Admin and Secretarial sector with a reputation for innovation and customer service, based in Hove. It is a mid-sized organisation that prides itself on its collaborative and goal-oriented work environment, where every team member...

Client Services Administrator

4 months ago

Hove, United Kingdom Crunch Full time

**About Crunch**:
Crunch is a multi-award winning Software as a Service (SaaS) company born in the heart of Brighton with a brilliant team of 130, over 17,500 clients and 50,000 Crunch Chorus members. Together, we single-handedly pioneered a complete online accounting solution to empower self-employed contractors, freelancers and micro-businesses in the UK, helping them to grow their business and create the lives they want as part of a powerful community.

We have an exciting new full time, permanent Client Services Administrator role in our Service Operations team

**About the role**:
The role is fully office based, working in one of our co-working spaces at The Knoll Business Centre in Portslade, near Brighton. Home working may be agreed on an occasional basis depending on the team workload and cover. However the role is not usually hybrid and regular office working is required due to the nature of the role. Applicants should live within a reasonable commuting distance of Brighton & Hove. There is free on-street parking in close proximity to the office.

**About You**:

- This role is open to applicants with the right to live and work in the UK.
- The usual working hours are Monday - Friday, 09:00 - 17:30 (37.5 hours per week)

**Role responsibilities**:

- Act as a point of contact for HMRC and Government Gateway, overseeing the completion of all manual processes to ensure consistency, accuracy of data and compliance with the provisions of the General Data Protection Regulations (GDPR).
- Manage administrative tasks and actions to support our clients, to ensure compliance with HMRC requirements to register Crunch as their agent and to support Crunch clients with software set-up.
- Maintain and accurately update client records in the Salesforce Customer Relationship Management (CRM) system and Service Cloud.
- Audit team activities, including the accuracy of Companies House information, overdue tasks, enabled client accounts and missing client information.
- Administration of post activities, including opening, distributing and securely scanning post and actioning a range of post items in accordance with Crunch processes.
- Be responsible for updating the Hoxton Mix portal with new clients utilising this service. Ensure that leaving clients are updated to keep records accurate.
- Maintain knowledge of client base and systems, ensuring knowledge remains up to date as new features are added.
- Share feedback on any glitches in the systems used as appropriate.
- Take ownership and act quickly to recover the client perception of the Crunch service if something has gone wrong ensuring that the agreed service recovery guidelines and processes are used and that all cases are logged and tracked to ensure lessons can be learned.
- Responsible for monitoring and clearing the unassigned and Free client case pools. Ensuring this is completed in a timely manner to help meet SLA’s across Client Services.
- Assist with managing the eFiling portal to ensure that internal/external formation requests are handled promptly and following Anti-Money Laundering (AML) guidelines.
- Support with the management of end to end service for our legacy FreeAgent clients, including any client queries they have via cases and phone calls.
- Represent the Operations Team where required across the business, for example as a Subject Matter Expert (SME).
- Actively look for ‘Client Value Opportunities’ to help clients manage their account effectively and generate revenue for Crunch by taking up additional services (e.g. bookkeeping, upgrades).
- Encourage clients to refer/recommend Crunch services to others at every opportunity including asking for positive reviews on selected online review sites.
- Embrace the usage of the Hibob system, which is being used by Crunch to complete regular 121 and review conversations, and for setting and tracking company and department Objectives and Key Results (OKRs).
- Support the Service Operations Team Manager in any other ad-hoc duties as and when required.

**Role specific qualifications and experience**:
Essential:

- Previous experience of data entry and general administrative duties is required.

Desirable:

- (Full training will be provided on the following if no previous experience):_
- Experience of a Customer Relationship Management (CRM) system such as Salesforce, or similar.
- Telephony system experience.
- Specific usage of Service Cloud or similar case management system/knowledge centres would be advantageous.

**What you’ll get in return**:
We’re very proud of our collaborative and inclusive working environment - you’ll be working as part of a fun and vibrant team, with a whole host of fantastic company benefits

These include:

- A salary of £23,500 per year.
- 33 days holiday a year (including bank holidays) - plus an extra half day off on your birthday.
- Long service gift awards plus extra holidays for 5 and 10 years’ service.
- Workplace pension scheme with Scottish Wido