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Surgical Centre Assistant

6 months ago

London, United Kingdom Fortius Full time

**Job Title**

Surgical Centre Assistant

**Department**

Fortius Surgical Centre

**Line Manager**

Ward Manager

**Location**

Fortius Surgical Centre, 18 Bentinck Street, London, W1U 2EU

**Contract type**

Permanent - 30 hours a week

**About Fortius**

The Fortius Group is the UK's leading private orthopaedic and sports injury group. Founded in London by a group of leading Orthopaedic Surgeons and Radiologists, with a shared vision of building a worldwide centre of excellence in musculoskeletal care. Their vision was to create a clinic that would bring together the country's leading experts in orthopaedics and sports injury treatment, with a shared commitment to advancing the science of medicine and a better patient experience.

That group of experts now includes over 80 leading specialists, with two outpatient and diagnostic clinics, a surgical centre and an innovative inpatient unit for joint replacement surgery, in partnership with Bupa.

**Overall Purpose**

The main objective of the Surgical Centre Ward Assistant is to maintain a consistently clean and organized environment throughout the day, with particular focus on the patient ward due to its rapid patient turnover. The role involves swiftly and effectively cleaning patient rooms and pod areas to ensure smooth operations and a pleasant patient experience. They also manage staff and patient hospitality with a courteous approach, maintaining high-quality service throughout the Fortius Surgical Centre.

The Ward Assistant's responsibilities cover all areas of the Fortius Surgical Centre, encompassing the patient ward, staff restrooms and changing areas, reception, and public facilities. While professional cleaning is conducted every evening, the Ward Assistant plays a crucial role in maintaining the same high level of cleanliness and orderliness throughout the day, as well as aiding with general duties.

**Principal Accountabilities**
- Assist with cleaning rooms, pod areas and bathrooms after patients have been discharged.
- Ensure trolleys and beds are clean and ready for use
- Empty bins both clinical and domestic waste and move to sluice areas.
- Assist with the laundry delivery and unloading into the laundry cupboard. Ensure linen and theatre scrub suits stock levels are maintained. Liaise with Linen company if any issues arise.
- Keep all areas (excluding sterile areas) of the surgical centre clean and tidy, this includes washing up, loading, and unloading the dishwasher, dusting and polishing, emptying bins and sweeping/vacuuming as necessary. Reception area - to collect used crockery, clean and return. Theatre area - cleaning touchpoints e.g., door handles, green access buttons etc.
- Maintaining cleanliness of staff and patient toilets, restocking materials when required.
- Responsible for ordering patient and staff food and ensuring adequate stock levels. Ensuring that the order is cost effective without compromise. Will involve the use of Ocado and SICON for ordering food/stocks.
- Taking patient food orders prior to surgery, serving lunch orders and assisting patients where necessary.
- Remove trolleys from the pods and take them to theatre once patient has vacated pod area.
- Monitoring and refreshing hygiene facilities regularly throughout the day ensuring that they are tidy, clean and well provisioned.
- Help and ensure the safety and wellbeing of visitors and staff within the clinic.
- Observe and report issues with health and safety or maintenance problems to facilities team.
- Have a close working relationship with the ward staff, to be visible and available to assist the ward staff. You will also have a relationship with the materials manager and the housekeeping teams in the other Fortius facilities.

**Knowledge and Experience**

You should have at least 1 years’ experience of housekeeping preferably dealing with the public in a clinical or hospitality setting. You should be comfortable, confident and clear in your communication with a wide variety of stakeholders including visitors, patients, consultants, wards and theatre staff as well as colleagues and suppliers to the clinic.

**Person Specification**

**Qualifications / Knowledge / Experience and Skills**

**Essential**

**Desirable**
- 1 years’ experience of housekeeping
- Fluent communicator in both written and spoken English
- Numerate, aware of the cost and longevity of consumables and managing them efficiently
- Some IT experience
- Discrete, able to work quietly and maintain the confidentiality of patients and visitors.
- Observant able to spot faults, spills and general disorder and swift rectify them.
- Discrete, able to work quietly and maintain the confidentiality of patients and visitors.
- Clinical / hospitality experience
- Team player with a friendly and confident manner