Patient Services Advisor

3 weeks ago


StrattonontheFosse, United Kingdom Ruby Country Medical Group Full time

**£10.00 per hour - 33 hours per week**

**Monday 7.30 am to 5.00 pm**

**Tuesday 8.30 am to 5.00 pm**

**Wednesday 8.00 am to 5.30 pm**

**Thursday 7.30 am to 5.00 pm**
- Are you able to keep calm in challenging situations?
- Do you enjoy finding solutions for people?
- Are you good at juggling conflicting priorities?
- Can you keep focused on helping someone when it's really busy?

We are looking for an enthusiastic, and motivated Patient Services Advisor to join the team at Stratton Medical Centre to assist in all aspects of reception duties.

The work is both challenging and rewarding, involving talking to patients, on the telephone and in person, who are unwell and in need our help and support. Sometimes our patients are distressed when they call or attend an appointment so you will need to have the resilience, experience and skills to greet them and ensure they have a positive and reassuring first contact with us.

Phone and reception desk duties are rostered, with the majority of the working day spent talking directly to patients over the telephone guiding them towards the most appropriate service and making appointments for them.

In order to be suitable for this role, you must have skills and experience in all of the following:

- Working in a customer or patient facing role
- Dealing directly with distressed or unhappy customers or patients
- Finding solutions when you have conflicting priorities
- Working in a team
- Working in an office environment including administration duties
- Experience of using a range of computer packages in a work environment

**Applications will not be considered unless you attach a cover letter that explains how your experience and skills meet all of the above essential criteria.**

**Our benefits include**:

- 27 days annual leave plus pro-rata bank holidays
- Access to the NHS Pension Scheme
- Company sick pay from 6 months

**Job Types**: Part-time, Permanent
Part-time hours: 33 per week

**Salary**: £10.00 per hour

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Day shift

COVID-19 considerations:
As a healthcare setting we require staff and patients to wear masks at all times. Staff are required to carry out lateral flow tests twice a week.

Ability to commute/relocate:

- Holsworthy: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have GCSE Grade C or above (or equivalent) in Maths and English?

**Experience**:

- patient/customer facing: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Application deadline: 15/01/2023



  • Stratton, United Kingdom Ruby Country Medical Group Full time

    **£11.00 per hour** **20.5 hours per week**: **Monday 8:30am - 1:00pm** **Tuesday - (OFF)** **Wednesday 8:30am - 5:00pm** **Thursday - (OFF)** **Friday 8:30am - 6:00pm** **Located Stratton with the flexibility to work at Holsworthy if required** - Are you able to keep calm in challenging situations? - Do you enjoy finding solutions for people? - Are...


  • Burton-On-Trent, United Kingdom Sciensus Full time

    **Do you have a passion for delivering a high-quality customer focus service??** We are always on the look out for passionate **Patient Services Advisor's **to work within our head office in** Burton on Trent** Essentially, we are looking for individuals to come and join us who can deliver a high quality, customer focused service regarding the delivery of...


  • Henley on Thames, United Kingdom Evolutio Care Innovation Limited Full time

    Evolutio is an independent Hospital Eye Service provider, established in 2011 and having seen over 1 million patients, using milti-disciplinary clinical teams, working together to deliver a high-quality ophthalmology outpatient and minor surgical service, for NHS and self-pay patients. As a Patient Support Advisor, you will be responsible for supporting the...

  • Healthcare Assistant

    2 weeks ago


    Stratton-on-the-Fosse, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

    **Healthcare Assistant - Stratton Community Hospital**: **Band 2/ Band 3**: **Main area** - Healthcare Assistant - **Grade** - Band 2/ Band 3 - **Contract** - Permanent: Full and part time hours - **Hours** - Full time - Part time 37.5 hours per week (Full and part time hours) - **Job ref** - 201-23-377-B**Site** - Stratton Community Hospital - **Town** -...


  • Stratton-on-the-Fosse, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

    **Healthcare Assistant - Stratton Community Hospital**: **Band 2**: **Main area** - Healthcare Assistant - **Grade** - Band 2 - **Contract** - Permanent: Full and part time hours - **Hours** - Full time - Part time 37.5 hours per week (Full and part time hours) - **Job ref** - 201-23-377**Site** - Stratton Community Hospital - **Town** - Stratton -...

  • Healthcare Assistant

    2 weeks ago


    Stratton-on-the-Fosse, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

    **Healthcare Assistant - Stratton Community Hospital**: **Band 2**: **Main area** - Healthcare Assistant - **Grade** - Band 2 - **Contract** - Permanent: Full and part time hours - **Hours** - Full time - Part time 37.5 hours per week (Full and part time hours) - **Job ref** - 201-23-377**Site** - Stratton Community Hospital - **Town** - Stratton -...


  • Stratton-on-the-Fosse, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

    **Community Nursing Associate**: **Band 4**: **Main area** - Nursing Associate - **Grade** - Band 4 - **Contract** - Permanent - **Hours** - Full time - 37.5 hours per week - **Job ref** - 201-23-121**Site** - Stratton Community Nurses - **Town** - Stratton - **Salary** - £23,949 - £26,282 Per Annum - **Salary period** - Yearly - **Closing** - 02/02/2023...

  • Sales Advisor

    4 weeks ago


    Fosse, United Kingdom New Look Full time

    **SALES ADVISOR**: **Level**: L8 - Retail Staff **Closing Date**: 01/03/2023 **Permanent / Fixed Term**: Temporary **Store Location**: Fosse Park **Contract variations available**: 4 hours **More about the role**: **About Us** At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take...


  • Burton-On-Trent, United Kingdom Sciensus Full time

    **Do you have a passion for delivering a high-quality customer focus service and would be able to start on the 9th December?** We are always on the look out for passionate **Customer Services Advisor's **to work within our call centre at our** Head Office** in** Burton upon Trent.** Essentially, we are looking for individuals to come and join us who can...


  • Burton-on-Trent, United Kingdom Blue Arrow Ltd Full time

    Blue Arrow are proud to be working with a leading provider of out-of-hospital clinical homecare, who work in close partnership with the NHS to bring patients life-changing treament in their own homes. My client are looking to recruit **10x Customer Service Advisors to their team,** to assist them in providing an excellent experience to their diverse range of...


  • Burton-On-Trent, United Kingdom Uniting People Full time

    Customer Service Advisor Full Time £22,800 rising to £24,760 **Role**: - Inbound and Outbound calls to/from Patients, Hospitals, Doctors, Consultant - Dealing with questions and queries - Changing account details - Registering Patients - Making sure the system is up-to-date and accurate notes are left - Resolving customer complaints and issues - Being...


  • Amersham on the Hill, United Kingdom Vanta Staffing Limited Full time

    Vanta Staffing High Wycombe are looking for a Parts and Service Advisor based in Amersham. This candidate must understand the spare parts environment - regardless of the industry (automotive/agriculture/plant equipment). They will need to be proficient in answering emails, talking to customers/colleagues and identifying parts and ordering them online. It is...


  • Stoke-on-Trent, United Kingdom Halecroft Recruitment Full time

    We have an exciting opportunity for an experienced, enthusiastic, and motivated **Part-Time Customer Service Advisor **to support the Digital Team by delivering advanced services to patients with long-term conditions who have been prescribed a new medication. **Role & Responsibilities**: - Your primary task would be to identify potential patients eligible...


  • Henley on Thames, United Kingdom Evolutio Care Innovation Limited Full time

    Evolutio is an independent Hospital Eye Service provider, established in 2011 and having seen over 1 million patients, using milti-disciplinary clinical teams, working together to deliver a high-quality ophthalmology outpatient and minor surgical service, for NHS and self-pay patients. Joining the evolutio team, you will find an opportunity to be part of a...


  • Stockton-on-Tees, United Kingdom Sterling Recruitment Services Full time

    Sterling Recruitment Services are looking to recruit a number of experienced Customer Service and Sales Advisors to join our clients customer service team based at Preston Farm, Stockton on Tees. As a Customer Service & Sales Advisor you will prospect, qualify, and sign up existing customers from our clients database, as well as prospect new opportunities....


  • Stockton-on-Tees, United Kingdom Sterling Recruitment Services Full time

    Sterling Recruitment Services are looking to recruit a number of experienced Customer Service and Sales Advisors to join our clients customer service team based at Preston Farm, Stockton on Tees.As a Customer Service & Sales Advisor you will prospect, qualify, and sign up existing customers from our clients database, as well as prospect new opportunities....


  • Stoke-on-Trent, United Kingdom Premier Placement Services Full time

    We are looking to recruit Customer Services Advisors to work for our successful client, in their brand-new office as part of a dynamic team. Based in Meir, Stoke-On-Trent. Shifts are 08:30-16:30 or 09:30-17:00, Monday - Friday. £10-£10.40 per hour. This role involves: - Tracking customer orders. - Data entry. - Reporting any issues with damages etc. -...

  • Service Advisor

    1 month ago


    Stockton-On-Tees, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone Jaguar Land Rover Stockton** **Salary of £24,298 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...

  • Service Advisor

    4 weeks ago


    Stockton-On-Tees, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone Jaguar Land Rover Stockton** **Salary of £25,942 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as...


  • Stoke-on-Trent, United Kingdom RAW Recruiting Solutions Full time

    **CUSTOMER SERVICE ADVISOR - TALKE - £22672.00 (Rising to £23672.00 after 6 months)** Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect...