Patient Support Advisor

2 months ago

Henley on Thames, United Kingdom Evolutio Care Innovation Limited Full time

Evolutio is an independent Hospital Eye Service provider, established in 2011 and having seen over 1 million patients, using milti-disciplinary clinical teams, working together to deliver a high-quality ophthalmology outpatient and minor surgical service, for NHS and self-pay patients.

As a Patient Support Advisor, you will be responsible for supporting the Head Office NHS Services Department Manager to ensure that patient care is coordinated across our service, including answering patient queries (both phone and written), booking hospital and community clinic appointments and working closely with our clinical team to ensure patients are receiving appropriate care, all whilst ensuring that the patient is receiving an exceptional service. To be successful within the role, you will need to be enthusiastic, confident, compassionate, motivated, attentive and show high levels of integrity and patience whilst working under pressure, embracing our ethos that patient safety and experience is core to delivering an exemplary service.

Duties include:

- Being first point of contact for the patient, ensuring they are treated as individuals with dignity, courtesy and respect, including providing reassurance to nervous or unsure patients
- Answering inbound calls, including those from patients, GPs and opticians
- Making outbound calls to book appointments into our own eCare Medical Eye Clinics
- Answering patient’s queries, both verbal and written
- Taking incoming Telephone Triage calls from patients, discussing the patient’s choice of care provider, scheduling the appointment where possible and referring their care on to the correct service
- Processing of complex and emergency referrals in a safe and timely manner
- Ensuring patients are clear on next steps, appointment details and receive relevant documentation
- Supporting clinicians within our care service, and other stakeholders, ensuring they understand our service and achieve the best care for their patient The tasks, duties and responsibilities above are not exhaustive, and you may be required to carry out additional duties or responsibilities, which fall reasonably within the ambit of the job description, or in accordance with operational requirements. Key Skills:

- Excellent phone manner
- Attention to detail and high levels of accuracy in a busy service **Excellent customer service skills**:

- Ability to manage workload and prioritise tasks
- Excellent time management

Hours: Full-Time, 7.5 hours per day, 5 days per week, between the core hours of 8.30am - 5.30pm, Monday - Friday.

**Job Types**: Full-time, Permanent

**Salary**: £21,730.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift

Work Location: One location

Application deadline: 24/03/2023

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