Patient Support Assistant

2 months ago


Henley on Thames, United Kingdom Evolutio Care Innovation Limited Full time

Evolutio is an independent Hospital Eye Service provider, established in 2011 and having seen over 1 million patients, using milti-disciplinary clinical teams, working together to deliver a high-quality ophthalmology outpatient and minor surgical service, for NHS and self-pay patients. Joining the evolutio team, you will find an opportunity to be part of a diverse and ambitious clinical team.

We are seeking an enthusiastic and motivated person to join our head office team in Henley-on-Thames. As a Patient Support Advisor, you will be responsible for ensuring that patient care is coordinated across our service, including answering patient queries, booking hospital and community clinic appointments and working closely with our clinical team to ensure patients are receiving appropriate care. To be successful within the role, you will need to be enthusiastic, confident, compassionate, motivated, attentive and show high levels of integrity and patience whilst working under pressure, embracing our ethos that patient safety and experience is core to delivering an exemplary service.

Duties include:

- Answering inbound calls, including those from patients, GPs and opticians
- Answering patient’s queries, both verbal and written
- Taking incoming Telephone Triage calls from patients, discussing the patient’s choice of care provider, scheduling the appointment where possible and referring their care on to the correct service
- Processing of complex and emergency referrals in a safe and timely manner
- Ensuring patients are clear on next steps, appointment details and receive relevant documentation

Key Skills:

- Excellent phone manner
- Attention to detail and high levels of accuracy in a busy service
- Ability to manage workload and prioritise tasks
- Excellent time management
- Customer service skills

Working hours Monday - Friday, hours between 8.30am and 5.30pm

**Job Types**: Full-time, Permanent

**Salary**: £21,700.00 per year

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Henley-On-Thames: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 24/03/2023
Reference ID: 201



  • Henley on Thames, United Kingdom Evolutio Care Innovation Limited Full time

    Evolutio is an independent Hospital Eye Service provider, established in 2011 and having seen over 1 million patients, using milti-disciplinary clinical teams, working together to deliver a high-quality ophthalmology outpatient and minor surgical service, for NHS and self-pay patients. Joining the evolutio team, you will find an opportunity to be part of a...


  • Henley on Thames, United Kingdom Evolutio Care Innovation Limited Full time

    Evolutio is an independent Hospital Eye Service provider, established in 2011 and having seen over 1 million patients, using milti-disciplinary clinical teams, working together to deliver a high-quality ophthalmology outpatient and minor surgical service, for NHS and self-pay patients. Joining the evolutio team, you will find an opportunity to be part of a...


  • Henley on Thames, United Kingdom Evolutio Care Innovation Limited Full time

    Evolutio is an independent Hospital Eye Service provider, established in 2011 and having seen over 1 million patients, using milti-disciplinary clinical teams, working together to deliver a high-quality ophthalmology outpatient and minor surgical service, for NHS and self-pay patients. Joining the evolutio team, you will find an opportunity to be part of a...


  • Henley on Thames, United Kingdom Evolutio Care Innovations Full time

    Evolutio is an independent Hospital Eye Service provider, established in 2011 and having seen over 1 million patients, using milti-disciplinary clinical teams, working together to deliver a high-quality ophthalmology outpatient and minor surgical service, for NHS and self-pay patients. Joining the evolutio team, you will find an opportunity to be part of a...


  • Henley on Thames, United Kingdom Evolutio Care Innovation Limited Full time

    Evolutio is an independent Hospital Eye Service provider, established in 2011 and having seen over 500,000 patients, using multi-disciplinary clinical teams, working together to deliver a high-quality ophthalmology outpatient and minor surgical service for NHS patients. The patient administration lead will work as part of a team to ensure the smooth running...


  • Henley on Thames, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    **PLEASE NOTE**: PREVIOUS APPLICANTS NEED NOT REAPPLY Band 4 Patient Pathway Coordinator - CAT 1 (ENT/Plastics/OMF) This post is based at Townlands Memorial Hospital, York Road, Henley-on -Thames, RG9 2EB. This is an exciting opportunity to join our Clinical Administration Team (CAT1) as a Patient Pathway Coordinator (PPC). If you are a highly organised...


  • Henley on Thames, United Kingdom Royal Berkshire NHS Foundation Trust Full time

    **PLEASE NOTE**: PREVIOUS APPLICANTS NEED NOT REAPPLY Band 4 Patient Pathway Coordinator - CAT 1 (ENT/Plastics/OMF) This post is based at Townlands Memorial Hospital, York Road, Henley-on -Thames, RG9 2EB. This is an exciting opportunity to join our Clinical Administration Team (CAT1) as a Patient Pathway Coordinator (PPC). If you are a highly organised...

  • Support Worker

    5 days ago


    Henley on Thames, United Kingdom Willing Care Full time

    **Support worker (Residential Care)** **Salary: Competitive** **Full-Time or Part-Time Hours** **_ Here at Willing Care, we are seeking a Support worker (Residential Care)_** **_for one of our very established clients._** **About the service**: Our client provides specialist to young people and adults who have a learning disability or complex need, this...


  • Henley on Thames, United Kingdom Practice Plus Group Full time

    **About The Role**: **ADD TO LIFE. EVERY LIFE** **Where making a difference changes lives** Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing skills and learn something new every day in an environment that never stands still, then...


  • Kingston upon Thames, United Kingdom Vet4Life Full time

    Main purpose & goals - Ensure the highest standard of care is provided to our patients and clients. - Work and communicate effectively with colleagues and clients. - Demonstrate the ability to be reliable, adaptable, understanding and empathetic. - Manage your areas of responsibility; working with other team members order to achieve this. Demonstrate a...


  • Henley on Thames, United Kingdom Bunker Opticians Full time

    **About us** Bunker Opticians is an indpendent opticians and hearing care business, located in Henley-on-Thames, Oxfordshire. As proud independent optician and hearing care business, our promise to our customers is to deliver honest and easy-to-digest advice and support from expert professionals. Our customers lie at the heart of what we do. That’s why...

  • Nursery Assistant

    7 days ago


    Henley on Thames, United Kingdom Denning Montessori School Full time

    Are you passionate about education and the outdoors? Do you believe in the Montessori philosophy of child-led learning and respect for the individual? If so, we have exciting opportunities available at our local community countryside Montessori setting! We are currently seeking dedicated and skilled professionals to join our team as a Nursery Assistant....


  • Henley on Thames, United Kingdom Oxford Health NHS Foundation Trust Full time

    Are you looking for a role where every day is different? Are you looking to make a difference to patients on a daily basis? Are you looking to work in a supportive and friendly team? Do you want to learn new skills ? We are looking for an enthusiastic person to clinically support our Emergency Practitioners in managing the day to day injuries presenting...


  • Henley on Thames, United Kingdom Oxford Health NHS Foundation Trust Full time

    Are you looking for a role where every day is different? Are you looking to make a difference to patients on a daily basis? Are you looking to work in a supportive and friendly team? Do you want to learn new skills ? We are looking for an enthusiastic person to clinically support our Emergency Practitioners in managing the day to day injuries presenting...

  • Support Worker

    3 weeks ago


    Henley-on-Thames, United Kingdom Style Acre Full time

    Role: Support Worker / Senior Support WorkerSalary: £12.50 - £12.80 per hour Hours: Part time and full time roles availableAbout Style AcreAre you looking for a job that has purpose, something that makes you feel like you are making a difference? We are looking for incredible, caring and patient people to join our brilliant team and make a difference to...

  • Support Worker

    6 days ago


    Henley-on-Thames, United Kingdom Style Acre Full time

    Role: Support Worker / Senior Support WorkerSalary: £12.50 - £12.80 per hour Hours: Part time and full time roles availableAbout Style AcreAre you looking for a job that has purpose, something that makes you feel like you are making a difference? We are looking for incredible, caring and patient people to join our brilliant team and make a difference to...

  • Support Worker

    2 weeks ago


    Henley-on-thames, United Kingdom Style Acre Full time

    Role: Support Worker / Senior Support Worker Salary: £12.50 - £12.80 per hour Hours: Part time and full time roles available About Style Acre Are you looking for a job that has purpose, something that makes you feel like you are making a difference? We are looking for incredible, caring and patient people to join our brilliant team and make a difference...


  • Henley on Thames, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a professional Care and Support Assistant to join their team at their stunning estate Albert Court in Henley on Thames. Base Salary: £12.34 per hour plus additional pay (see below) Hours: 20 per week McCarthy Stone have a wealth of support and benefits for their staff. These include: - 28 days holiday inclusive of bank...


  • Henley on Thames, United Kingdom McCarthy Stone Full time

    McCarthy Stone are looking for a professional Care and Support Assistant to join their team at their stunning estate Albert Court in Henley on Thames. Base Salary: £12.34 per hour plus additional pay (see below) Hours: 20 per week McCarthy Stone have a wealth of support and benefits for their staff. These include: - 28 days holiday inclusive of bank...


  • Henley-on-Thames, United Kingdom McCarthy and Stone Full time

    McCarthy Stone are looking for a professional Care and Support Assistant to join their team at their stunning estate Albert Court in Henley on Thames.  Base Salary: £12.34 per hour plus additional pay (see below)  Hours: 20 per week  McCarthy Stone have a wealth of support and benefits for their staff. These include:  28 days holiday...