Customer Support
3 weeks ago
Vanrath are working with an Innovative EV Company, assisting them with the recruitment of a **Customer Support** individual**.** The company hasinvested heavily in public Electrical Vehicle charging network infrastructure throughout Northern Ireland. Fantastic company to work in.
This is a Monday - Friday (9.00am - 5.00pm) position - **Permanent** position.
This role will be based in the company's state of the art Dargan Crescent (**North Belfast**) office.
**Salary**
£22,000 - £25,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment
**Responsibilities**
- Managing customer relationships, being the first point of contact for clients' queries and complaints.
- Proactively handling calls to ensure all orders are logged, attended to, and completed
- Ensuring accurate order capture and documentation.
- Liaising with customers regarding installation status and progress updates.
- Reporting back to clients, customers, and operational teams on work progress and completion.
- Monitoring charger status, logging calls and jobs on the helpdesk database.
- Diagnosing faults and providing troubleshooting support.
- Receiving and processing deliveries.
- Monitoring stock levels and coordinating inventory management.
- Raising purchase orders for sub-contractors and engineers.
- Performing general administration duties as required.
**The Ideal Person**
- Experience working in a similar role
- Expedience with CRM systems is preferred but not essential
- Strong communicator
- Positive individual
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: CSD-VRATH
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