Remote Customer Service Agent
1 week ago
**Overview**:
We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?
We are excited to announce a Helpdesk position within Enterprise Car Club to assist with both our UK and Spanish members.
Enterprise Car Club is the fastest growing arm of Enterprise Rent A Car. We have a large fleet of cars and vans spread across an ever-increasing number of UK cities. These vehicles are parked in their own designated bays and can be reserved for as little as half an hour, a day, or as long as needed. Whether our members are running errands, going on a big interview, or just need some time on the open road - Enterprise Car Club is here to help. At Enterprise Car Club our members only pay for the time and distance they actually need a vehicle for, meaning they have all the convenience of a vehicle, without the hassle and expense of owning one Whilst this role is homeworking we are based out of the Contact Centre which is located within our office’s in Aldershot, Hampshire.
The role would be a 40 hour remote position working 5 x 8 hour shifts Monday to Friday between the hours of 7am & 6pm.
The salary on offer is £24,152.00 per annum. This is made up of a basic of £22,152.00 plus a £2000 language bonus
What is certain is that we encourage all of our employees to be the best they can be, and diversity is a priority in all areas of our business. We have been included in The Times list of Top 50 Employers for Women for seventeen years, as well as Stonewall’s index of Top 100 employers for LGBT inclusion in the workplace. We have also been recognised as a Disability Confident Leader, currently rank tenth in the Social Mobility Employer Index as well as being named a Race Equality Responsible Business Champion by BITC.
Enterprise Mobility is also still family-owned - our CEO Chrissy Taylor is the third generation of the Taylor family to run the company. This allows us to look forward even more confidently to the future, providing the stability we need to pursue the long-term good for our business, our employees and our customers, even in these challenging times.
**Responsibilities**:
- Incoming and outgoing calls to members and other contacts
- Providing technical support for vehicle issues which arise for the member
- Taking damage and problem reports for escalation to the fleet team
- Processing refund transactions for members
- Assisting with investigation and completion of inbox queries
- Interaction with our branch network to resolve member issues or availability
- Real time monitoring of our fleet to identify risk issues
- Rate Plan and Product guidance for new and existing members
- Build strong relationships with our members
**Qualifications**:
Key (minimum) requirements:
- Available to work shifts Monday to Friday between the hours of 7am - 6pm (40 hrs per week)
- Must be fluent in both English and Spanish
- Must be able to provide a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
- A Windows Desktop / Laptop PC (Macs are not accepted) Windows 10 (or above) Operating System
- 17 inch monitor or above required
- Internet access provided by a cable or DSL provider - WIRED CONNECTION AT ALL TIMES - WIRELESS CONNECTION IS PROHIBITED
- Router must be VOIP compatible
- Minimum upload speed of 2.0 mbps and Minimum download speed of 5.0 mbps
- Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality
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