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Customer Technical Support

5 months ago

Chorley, United Kingdom 3DGBIRE LTD Full time

**The Company**:
**The Role**:
After customers purchase our products, you’re the one who helps them get more out of their new technology. Your day at 3DGBIRE is filled with a range of focused support and service tasks. Whether you’re helping customers get started with their first 3D printer or finding answers to their questions about filament or printing issues, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with 3DGBIRE to the next level.

Key Qualifications
- Ability to assess customers’ support needs, then provide solutions or refer them to other team members
- Flexibility to regularly rotate through different technical specialities and skill sets
- Ability to thrive on change as products evolve

As a Technical Support Officer, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with our suppliers. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current 3D printing technologies. At other times, you refer customers to senior support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started in the world of 3D printing. The entire team benefits from your commitment to providing the best care for customers. By helping 3DGBIRE maintain strong relationships with customers, you are instrumental to our success.

Additional Requirements
- You have excellent time management skills and can make decisions quickly.
- You maintain composure and customer focus while troubleshooting and solving issues.
- You reassure customers when delivering product diagnoses and potential solutions.

**Benefits**:
We offer:

- A complete training programme (no prior experience in 3D printing is necessary, although a keen interest in electrical devices and their inner-workings is prefered)
- Competitive salary
- Real responsibility from the beginning of your career
- Great company pension plan
- Leadership and Development training throughout your career
- An exciting, fast-paced working environment where you will work with and learn from the best in the business

We like innovators, entrepreneurial thinkers, people who are capable of thinking outside the box, leading and making key decisions.

**Salary**: £18,000.00-£20,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: In person