Customer Service/technical Support

3 months ago

Chorley, United Kingdom Ralph Recruitment Full time

A great opportunity to join a leading, innovative technical engineering expert within the UK & Ireland. Due to the addition of more exciting technologies to their portfolio, our client is looking for a Customer Technical Support join the expanding team.

The opportunity would suit someone with a passion for customer service along with an inquisitive, technical mindset.

The Role

After customers purchase products, you’re the one who helps them get more out of their new technology. Your day will filled with a range of focused support and service tasks. Whether you’re helping customers get started with their product or finding answers to their questions, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, providing an exceptional customer experience.

About you
- You have excellent time management skills and can make decisions quickly
- You maintain composure and customer focus while troubleshooting and solving issues
- You reassure customers when delivering product diagnoses and potential solutions.
- Ability to assess customers’ support needs, then provide solutions or refer them to other team members
- Flexibility to regularly rotate through different technical specialities and skill sets
- Ability to thrive on change as products evolve
- A passion for providing exceptional customer service

What’s on offer
- Positive, Supportive, Fun team environment
- Competitive Salary
- Continuous Learning & Development Plans
- Birthdays Celebrated
- Work Anniversaries Celebrated
- Pension
- Open Door Policy

By submitting your details you are consenting to Ralph Recruitment Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Ralph Recruitment Ltd to seek employment on your behalf. You are consenting to your details being forwarded to clients and to giving your consent to your personal data being stored on a database and to use in order to secure employment.

Thank you for working with Ralph Recruitment Please contact Louisa Ellis for further details.

**Salary**: £18,000.00-£20,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- chorley: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in chorley

Reference ID: CSR/Tech Support

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