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Technical Support Specialist

2 months ago

Chorley, United Kingdom Erin Associates Full time
About the Role

We are seeking a highly skilled and proactive Technical Support Specialist to join our dynamic technical services team at Erin Associates. As an Application Support Professional, you will play a critical role in providing exceptional support to our clients, ensuring the smooth operation of their critical business systems.

Key Responsibilities:
  • Provide technical support for business-critical applications, ensuring timely resolution of customer incidents and issues.
  • Deploy and configure software applications to meet customer needs, adhering to strict Service Level Agreements (SLAs).
  • Manage customer requests, problems, and incidents, utilizing strong problem analysis and solving skills.
  • Develop and maintain customer-facing and internal documentation, adhering to company standards.
  • Participate in Continual Service Improvement (CSI) activities to enhance service value and quality.
Requirements:
  • Ability to multitask effectively in a high-pressure environment.
  • Experience in software deployment and configuration.
  • Strong problem analysis and solving skills.
  • Experience supporting bespoke applications.
  • Familiarity with system monitoring solutions.
  • Excellent communication skills, with the ability to build strong relationships with internal and external customers.
  • Proficiency in SQL database management.
Why Erin Associates?

We are committed to the professional development of our employees, offering structured training, opportunities to expand technical knowledge, and a clear career progression path. Our competitive salary package includes an incentive scheme that recognizes and rewards individual contributions.