Junior Technical Support Specialist
7 days ago
We are seeking a skilled Junior Help Desk Support Specialist to join our team at Newton Blue. As a key member of our technology team, you will be responsible for providing technical support to our customers using our helpdesk ticketing tool and resolving or escalating issues where needed.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Resolve or escalate technical issues in a timely and professional manner
- Collaborate with internal teams to resolve complex technical issues
- Document and track customer interactions and issues
Requirements:
- Strong technical skills and knowledge of computer systems and software
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of helpdesk ticketing tools and software
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
About Newton Blue:
Newton Blue is a leading technology company that provides innovative solutions to businesses and individuals. We are committed to delivering exceptional customer service and support to our clients.
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