Customer Experience Advisor

2 weeks ago

London, United Kingdom SUPPER Deliveries Limited Full time

**Customer Experience Agent**

SUPPER's ethos is and always will be quality of service. With that in mind, we've developed a logistics solution that delivers and complements our restaurants. What we offer is premium and superior service. The role of the customer experience agent is to support customers throughout their journey in using our platform to ensure customer satisfaction is met and to support all our restaurant partners.

**Main Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Keeping records of customer interactions, transactions, comments and complaints.
- Resolving customer complaints according to our guidelines. Whenever unsure of a resolution refer to your supervisor.
- Knowing our products inside and out so that you can answer any questions.
- Communicating and coordinating with colleagues as necessary and with other departments.
- Attending weekly training and weekly meetings with other departments whenever it is required.
- Maintaining a positive, empathetic and professional attitude toward our restaurant partners at all times.
- Responding promptly to restaurants' inquiries.
- Updating restaurants menus.
- Perform other duties as assigned.

**Skills & attributes**:

- Minimum of two years experience in Customer Service roles or similar
- Patience whilst understanding customer enquiries
- People-first attitude
- Clear communication skills

**Location**:London, W1G 0PH, on-site

**Hours**:Full time, Monday - Sunday

Agents will be trained and supervised by and report to Service Centre Manager.

SUPPER Deliveries Ltd is an equal opportunity employer and value diversity at our company. Accordingly, we do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Industry
Restaurants

Employment Type
Full-time

**Job Types**: Full-time, Permanent

**Salary**: £11.50 per hour

**Benefits**:

- Cycle to work scheme

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- London, W1G 0PH: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: One location

  • Director of Customer Experience

    3 weeks ago

    London, United Kingdom Customer Focussed Full time

    We are seeking a forward thinking Director of Shared Services for a UK company that is looking to set up a new function within a customer centric organisation. ·Develop and deliver the strategyfor the short, medium and long term. ·Understand the needs and requirements of the customer and the customer experience. ·Lead a team to provide an efficient and...

  • Customer Experience Advisor

    3 weeks ago

    Bromley, Greater London, United Kingdom Company: Full time

    Find jobs in the automotive retail industry BMW CUSTOMER EXPERIENCE ADVISOR (PURCHASE ADVISOR).Stephen James BMW is looking for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a...

  • Customer Experience Advisor

    Found in: Talent UK C2 - 3 days ago

    London, United Kingdom Pendragon Group Full time

    Customer Experience Advisor Stratstone Jaguar Land Rover Mayfair Basic Salary of £30,000 with £2,000 bonus , pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service Are you ready to drive beyond the possible; to work for an...

  • Customer Experience Advisor Sales · Bromley

    3 weeks ago

    Bromley, Greater London, United Kingdom Stephen James Group Full time

    BMW CUSTOMER EXPERIENCE ADVISOR (PURCHASE ADVISOR). Stephen James BMW is looking for a BMW Customer Experience Advisor to join the BMW Sales Team. If you have a passion for the BMW Brand and want to create an outstanding customer experience, by helping customers find the best vehicle for their needs, then this is a fantastic opportunity to develop a career...

  • Senior Customer Experience Advisor

    Found in: beBee jobs GB - 1 week ago

    London, Greater London, United Kingdom Abbott Laboratories Full time

    About Lingo Meet Lingo, a new biosensing technology that provides users a window into their body. Lingo tracks key biomarkers – such as glucose, ketones, and lactate – to help people make better decisions about their health and nutrition. Biowearable technology will digitize, decentralize and democratize healthcare, enabling consumers to take control of...

  • Customer Service Advisor

    3 weeks ago

    London, United Kingdom Blaze Marketing Full time

    We are looking for a Customer Service Advisor with strong communication skills to work within our team in London. A successful applicant will be able to work as part of a growing team and gain experience in dealing with customers and problem solving. Role Specifics: You will be representing fortune 100 & 500 companies and helping grow their customer...

  • Customer Sales Advisor

    Found in: Talent UK 2A C2 - 2 days ago

    London, United Kingdom Dingo Recruitment Ltd Full time

    We require a Customer Sales Advisor for a leading Self-Storage company. You will be based on the reception and work in a friendly team to promote sales alongside other duties.This is an exciting opportunity to work as a Customer Sales Advisor for a reputable company with; * An excellent career in a stable, growing business * Investment in your training and...

  • Customer Service Advisor

    4 days ago

    London, United Kingdom Bridge Recruitment UK Ltd Full time

    Customer Service Advisor Location: SE London **Salary**: GBP26,000 - GBP28,000 per year Hours: Monday - Friday, 9am -5pm. (35 hours a week) Job type: Fixed term 12 months contract, full-time Overall summary of the Customer Service Advisor: - To provide efficient and effective support to the Operations Manager and Senior Operations Officer - To carry out...

  • Customer Service Advisor

    7 days ago

    London, United Kingdom ARK Recruiting Full time

    We’re recruiting for Customer Advisors to join us **working from home (fully remote).** Your work from home equipment (computer) is provided, and telephone experience isn’t essential. **Customer Advisor role**: - Receiving inbound calls from customers - Ensuring all customers can pass data protection - Handel all queries from customers to ensure first...

  • Customer Service Advisor

    Found in: Whatjobs ES C2 - 1 week ago

    Broad Green, Greater London, United Kingdom ARC Recruits Full time

    Bodyshop Customer Service AdvisorTalented and efficient Customer Advisor to join this leading team. Dealing with customer enquiries and reception in a polite, efficient manner within a well-established accident repair centre.Responsibilities of a Bodyshop Customer Service AdvisorWork efficiently in a fast-paced accident repair centreDealing with customer...

  • Customer Experience Analyst

    16 hours ago

    London, United Kingdom MARKS&SPENCER Full time

    Customer Support Specialist Greater London access_time 25 days ago | how_to_reg Permanent| place London E-Commerce Customer Care Expert - France access_time 3 hours ago | how_to_reg Permanent| place London access_time 4 hours ago | how_to_reg Permanent| place London access_time 12 hours ago | how_to_reg Fixed-term| place London ...

  • Customer Service Advisor

    6 days ago

    London, United Kingdom Bridge Recruitment UK Limited Full time

    **Customer Service Advisor** **Location: SE London** **Salary: £26,000 - £28,000 per year** **Hours: Monday - Friday, 9am -5pm. (35 hours a week)** **Job type: Fixed term 12 months contract, full-time** **Overall summary of the Customer Service Advisor**: - To provide efficient and effective support to the Operations Manager and Senior Operations...

  • Customer Service Advisor

    3 weeks ago

    London, United Kingdom MBA Group Full time

    Our Client, a leading car manufacturer are currently looking for a **Customer Service Advisor** to join their business based out of their **Toyota Bromley** Dealership. As a **Customer Service** **Advisor**, you will take inbound as well as make outbound calls to book in customer's yearly **MOT** or **Service**, while on the phone you will also speak to...

  • Customer Advisor

    3 days ago

    London, United Kingdom Global Wave Innovations Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a Client Advisor, you will be responsible for providing exceptional service and support to our clients. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills. **Duties**: -...

  • Customer Advisor

    Found in: JG UK C2 - 4 days ago

    London, United Kingdom Brook Street Full time

    My Public Sector Client based in Hanley, Stoke on Trent, is looking for a number of Customer Advisors to support their Single Justice Service Line. This is a temporary role for 5 months, Monday to Friday with the service line open between 9.00am to 5.00pm, 37.00 hours a week. This role is fully onsite and will be paying 11.88 p/hr.Please note the start date...

  • Customer Service Advisor

    5 days ago

    London, United Kingdom membershipbespoke Full time

    **Customer Service Advisor** **Professional Membership Body** **Victoria. Central London with hybrid working 2 Days Office, 3 Days Home** **Basic Salary £26,000 with 30 Days Holiday exclusive of Bank Holidays** **Permanent, Full Time** Our client a leading professional membership body with 21,000 members is currently looking for a Customer Service...

  • Customer Assistant

    7 days ago

    London, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a Customer Assistant to join our team. As a Customer Assistant, you will play a vital role in providing excellent customer service and support to our clients. Your main responsibilities will include assisting customers with inquiries, resolving issues, and ensuring customer satisfaction. **Duties**: - Answering incoming calls and responding...

  • Customer Support Advisor

    4 days ago

    London, United Kingdom LSE Jobs Full time

    LSE is committed to building a diverse, equitable and truly inclusive university *** **Finance Division** **Customer Support Advisor** **Salary from £28,240 to £31,527pa inclusive with potential to progress to £33,753 pa inclusive of London allowance** The Fees, Income and Credit Control Office is seeking to recruit an enthusiastic and well organised...

  • Customer Service Advisor

    2 days ago

    London, United Kingdom Huntress Full time

    Location: Oxford Circus Hourly Rate: £13.84 Hours: 9am to 5.30pm Monday to Thursday and 9am to 4pm on Friday - 4 days in the office, 1 day working from home Start date: ASAP - temporary assignment to start immediately A leading provider of beauty products is looking for an experience Customer Service Advisor to join their team on a temporary basis. As a...

  • Customer Service Advisor

    3 days ago

    London, United Kingdom Page Personnel - UK Full time

    Work with a global luxury clothing retailer - Enjoy remote work **About Our Client**: They are leading UK luxury menswear brand with multiple stores throughout the United Kingdom. The duties of the successful customer service advisor (remote based) will be to: - Respond to customer needs in a consistently efficient, accurate and timely manner. - Provide...