Wedding and Event Coordinator

6 months ago

Haywards Heath, United Kingdom UNO HOTELS - The Hickstead Hotel, Jobs Lane, Haywards Heath, RH17 5NZ Full time

**About us**

We are professional and agile.

Our work environment includes:

- Modern office setting
- Food provided

Job Summary:
**Responsibilities**:

- To ensure that all sales enquiries are dealt with in a proactive manner, and converted to confirmed bookings, to the agreed company core standards using the Company Sales Conversation techniques.
- To ensure that the Meeting and Events database and chase system is updated, actioned daily and utilised for all live enquiries, existing clients and potential new business.
- Ensure team is aware of referral procedures, when denying enquiries.
- To be involved in converting business and generating sales through showrounds and ‘Fam Trips’
- To grow and develop, existing customers through regular contact, meeting and greeting, follow up calls, etc.
- Ensure that both rooms and conference business is being logged daily, weekly and monthly.
- To ensure that all Meeting and Events organisers, and any VIP guests are met on arrival and departure, in order to ensure good customer relations and establish future business opportunities.
- To develop with the Front Office Manager a year planner, therefore identifying and managing seasonal peaks and business trends. Therefore, maximising yield, and achieving room’s budget.
- To help identify market trends and co-ordinate sales activities accordingly.
- To take an active role in annual budgeting process and development of the Sales Action Plan.
- To ensure that a professional appearance and manner, is shown to all visitors, resulting in positive PR both internally and externally.
- To communicate and share knowledge with other hotel departments, on a regular basis. Through comprehensive function and amendments sheets and function sheet meeting.
- To ensure that all incoming and outgoing correspondence is dealt with correctly and efficiently within the Company standard time.
- To ensure that the weekly events sheet is produced and distributed on the agreed day of the week, and that any amendments are sent to all departments as soon as possible on a daily basis.
- To ensure that reception team and Duty Managers are trained and have necessary tools to help with an enquiry out of hours.
- To ensure that the M&E, wedding and Christmas Standards are in place, and all are to Company specification.
- To ensure that all brochures, packages and information is up to date and readily available
- To ensure that all events and meetings bookings have company terms and conditions and contracts.
- To maintain a close relationship with the Accounts department to ensure that there is an accurate production of bills, to be sent to the client within 24 hours.
- To control costs through correct stationary stock ordering and minimising wastage, forecasting and managing workload.
- Financial awareness and understanding of how the role impacts the hotel P& L.
- Compiling budget Forecast updated on a weekly and monthly basis
- Sales Revenue Packs are produced on a monthly and yearly basis
- Period End reports are checked and sent by the required dates.
- Letting Policy and Selling Strategy is in place at all times.
- Ensures that the team performs all guest accounting functions according to the Company and Hotel policies and procedures. Therefore, ensuring all guest accounts are complete and accurate.
- Adheres to the Company Credit Policy, and that method of payment is agreed with all customers prior to the event.
- Must attend all H&S and fire as directed by designated Line Manager.
- Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role.
- In use of company nominated chemicals, it is your responsibility to comply by COSHH.
- Understand the importance of adhering to company policy with reference to Hazard spotting, first aid reporting, and reporting accidents.
- To have a complete understanding of hotel and Company procedure in the event of a fire.
- To ensure the Company Health and Safety, Food Safety and COSHH legislation are adhered to; this will involve action and appropriate training.
- Ensure security for both self and all departments.
- Attend hotel and departmental induction.
- Complete relevant paperwork
- Attend Job chats and Performance Reviews
- Development through NVQ training
- Being a Buddy for new starters.
- To assist in the activity of quality awards.
- To attend meetings and carry out agreed actions.

Join our team as a Wedding Planner and be part of creating magical moments that will be cherished forever.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

**Experience**:

- Event Management: 3 years (preferred)

Work Location: In person

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